Report

Great Omnichannel Expectations

How Retailers Can Offer More Personalised, Consistent Shopping Experiences That Increase Sales And Deepen Customer Loyalty

Report

Great Omnichannel Expectations

How Retailers Can Offer More Personalised, Consistent Shopping Experiences That Increase Sales And Deepen Customer Loyalty

iVend Retail surveyed 1,000 U.S. and Canadian consumers on what they expect from omnichannel shopping experiences — everything from how frequently they visit stores to how happy they are with online delivery options.

The results are in, and we summarized them for retailers in our, Great Omnichannel Expectations 2015-2016 Shopper Survey Report.

The report’s findings include:

  • Why omnichannel has become synonymous with online retailing
  • Consumer expectations of the shopping experience
  • What can retailers do to improve the in-store experience
  • Personalising the store experience (effectively!)
  • The Mobile Opportunity

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Testimonials

Here’s what our happy customers had to say about us:

Ming-wouy

iVend Retail is a fully integrated omnichannel system that is always looking to the future for more benefits to the retailer & customer. It has everything in its suite that we need including inventory management, reporting, ERP integration and an excellent after sales support.

Mr. YC Ng, Head of Division, Ming Wuoy Group

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley