Enhancing the in-store customer experience in 6 Steps with iVend Retail for Goodwill


Enhance the in-store customer experience in 6 Steps with iVend Retail for Goodwill

CX Leaders Generate 3X Higher Returns than Laggards

In the current climate, it is important to position your organization to be more resilient than ever—be that via technology, employee training, or finally getting a handle on your inventory.

Our latest infographic outlines six (6) key steps that can help Goodwill stores enhance the in-store customer experience and at the same time position themselves for resiliency. Focus on what Goodwill does best like funding job training programs, and employment placement services particularly for those who otherwise are challenged due to a disability, and allow technology to take care of the rest.

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Here’s what our happy customers had to say about us:


iVend Retail is a fully integrated omnichannel system that is always looking to the future for more benefits to the retailer & customer. It has everything in its suite that we need including inventory management, reporting, ERP integration and an excellent after sales support.

Mr. YC Ng, Head of Division, Ming Wuoy Group
Oscar Jacobson

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson
Goodwill Industries

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley