GUIDE

Mobile POS Buyer’s Guide

How to Use Mobility to Bridge the Omnichannel Gap

GUIDE

Mobile POS Buyer’s Guide

How to Use Mobility to Bridge the Omnichannel Gap

Customers expect a connected retail ecosystem in which they can seamlessly move from channel to channel. A disconnect can sometime occur in that journey, however, in the physical store.

Mobile point of sale (mPOS) can be key to bridging the channel gap and taking your business to new levels of efficiency, productivity, and profitability by giving sales associates the ability to make upsell or cross-sell offers based on a customer’s purchase history, quickly check inventory or product information, order out-of-stock items for home or in-store delivery, check loyalty rewards points, and accept payment without directing the customer to a checkout line.

This e-book provides tips to help you choose an mPOS solution based on:

  • The best POS hardware configuration for your stores

  • Your goals for customer service

  • The tools your sales associates need to work most efficiently

  • Advancing business goals

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Testimonials

Here’s what our happy customers had to say about us:

Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran Burke, Business Manager, Burke Marine

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley