Infographic
Digital Transformation in Retail
Infographic
Digital Transformation in Retail
Digital Transformation Value Drivers
Digital transformation in retail is no longer just about adopting new technologies; it’s about reimagining the entire customer experience journey. In today’s hyper-connected world, customers expect seamless and personalized interactions across all touchpoints, whether online, in-store, or through mobile apps. Retailers are increasingly leveraging innovative technologies like AI, IoT, and data analytics to gain deep insights into customer behavior and preferences, allowing them to deliver tailored experiences and anticipate their needs. By prioritizing customer experience in their digital transformation efforts, retailers can not only drive brand loyalty and satisfaction but also stay competitive in an ever-evolving market landscape.
Survival Imperative for Digital Transformation
- Process Transformation
- Flexible Technology Platforms
- Online/Offline Integration
- ERP Integration
- Deep Customer Insights
- Inventory Visibility
Area of Focus for Customer Experience Improvement in Retail
In the realm of customer experience enhancement, convenience emerges as a paramount focus area. Recent research underscores this trend, revealing that 83% of shoppers now prioritize convenience over the past five years. Additionally, a staggering 52% of shoppers attribute half or more of their purchase decisions to convenience factors. This data underscores the critical importance for retailers to streamline their operations and offer seamless, hassle-free experiences to meet evolving consumer expectations.
The digital transformation journey in retail revolves around one central theme: customer experience. Retailers must adapt to the changing expectations of consumers by leveraging digital technologies to personalize interactions, offer seamless omnichannel experiences, and provide tailored recommendations. By embracing this shift and focusing on enhancing convenience, retailers can forge deeper connections with customers, drive loyalty, and ultimately, ensure sustainable growth in an increasingly competitive market landscape.
Testimonials
Here’s what our happy customers had to say about us:
iVend Retail is a fully integrated omnichannel system that is always looking to the future for more benefits to the retailer & customer. It has everything in its suite that we need including inventory management, reporting, ERP integration and an excellent after sales support.
As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.
We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.
