iVend Retail’s global partner network helps extend our international reach. To strengthen our position, we also stand together with the industry’s top technology resellers. Our Channel Partners are carefully selected based on their industry expertise and their proven ability to deliver and support our customers worldwide.
Exclusive Channel Partner Benefits
We decided to add iVend Retail by CitiXsys to our product offering because the omnichannel solution market in Thailand will be expanding in the near future. My impression of iVend Retail is that it is an amazing product, and it is very easy to customise. We already have existing customers in Thailand in retail and this product creates an important new revenue stream in retail for our organisation to more deeply serve those customers.
Thitima Manitporn, Business Director, Thailand, E-Rong Consultants Co., Ltd.
Channel Partner Categories
Sales Partners are essentially referral agents who hand over to the iVend Retail regional Sales team the management of the entire sales process for iVend Retail. This includes lead qualification, initial discovery, product software demonstrations and assisting prospects through each phase of the sales cycle right through to close. There is no requirement on revenue, training or certification to remain an active Sales Partner.
Gold Partners are rewarded by maintaining a high level of commitment to CitiXsys. At this level, partners manage the complete sales cycle and engage directly with an opportunity. A Gold Partner has to commit to a minimum annual sales revenue sales and must also maintain the iVend Retail certified professional status for Sales, Pre-sales, Implementation and Support roles. Gold Partners are expected to independently manage training for end-users and provide Level 1 and Level 2 support for iVend Retail customers.
This category of partner is essentially a technology specialist that can manage the entire process of delivering iVend Retail successfully to a Retailer, and can also extend the iVend Retail platform by developing modules using iVend APIs or Extensibility. Certification requirements are as per the Platinum Partner category, wherein addition to the other certification requirements the Developer Certification is also required.
As a long time SAP Business One consultancy, we have a great deal of experience integrating other POS with SAP Business One and are keenly aware of the integration challenges. When we came across iVend Retail, we knew we had to have the solution in our portfolio! iVend Retail is a comprehensive retail management platform, not just POS, that readily integrates to SAP Business One. With iVend Retail, implementations are simple, support is great, and we now feel more confident as an organisation in presenting to our retail clients.
Willy Octavius Chandra, Consulting Manager, Soltius