Creating an integrated omnichannel environment takes attention to evolving customer demands and a commitment to creating frictionless shopping experiences for consumers interacting with your brand. Then, translating that into an initiative that fosters a healthy retail ecosystem.

iVend Retail conducted a survey to over 2700 shoppers worldwide in an effort to understand exactly where retailers should focus their efforts to create a thriving retail business.

From the point of sale, where loyalty is won or lost, to loyalty cards that bring customers back again and again, here is an infographic based on research findings from this year’s survey, showing the major contributing factors to a healthy retail ecosystem.

About iVend Retail

iVend Retail by CitiXsys is a global provider of integrated omnichannel solutions for retail and hospitality chains. Our software solutions integrate vital systems to produce a flawless ecosystem where data flows instantly and freely, with minimal IT investment. Designed to provide exceptional customer experiences throughout the entire shopper and dining journey, iVend Retail solutions for point of sale, loyalty, eCommerce, digital passes, analytics and mobility will increase revenue, improve customer retention, and bring in new business, all while lowering your operating costs. Our suite of solutions is available through a worldwide distribution network of certified partners.

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