Realising the Value of
Smart Retail Solutions for Supermarkets

Realising the Value of Smart Retail Solutions for Supermarkets

Industry Overview

Industry Overview

Problem

If supermarkets do not invest in the right retail technology solution to support data-driven marketing and store operations initiatives, they will be at a major disadvantage due to;

  • Customer’s growing expectation of personalised in-store shopping experiences
  • Competitive threat from leading eCommerce players
  • Ever-increasing stress on safety regulations to prevent COVID-19 transmission
  • Changing customer preferences that favour value
  • BOPIS / Curbside or same-day delivery requiring precise logistical coordination

Problem

If supermarkets do not invest in the right retail technology solution to support data-driven marketing and store operations initiatives, they will be at a major disadvantage due to;

  • Customer’s growing expectation of personalised in-store shopping experiences
  • Competitive threat from leading eCommerce players
  • Ever-increasing stress on safety regulations to prevent COVID-19 transmission
  • Changing customer preferences that favour value
  • BOPIS / Curbside or same-day delivery requiring precise logistical coordination

Solution

According to a recent article by Forbes, grocery customer experience will undergo a significant transformation and the key areas where grocery retailers need to focus on are;

  • In-store Customer Experience
  • Omnichannel Customer Engagement
  • T-Commerce (Touchless Experience)
  • Unified Commerce
  • Emphasis on local products

An Enterprise-Class Retail
Management System

Solution

According to a recent article by Forbes, grocery customer experience will undergo a significant transformation and the key areas where grocery retailers need to focus on are;

  • In-store Customer Experience
  • Omnichannel Customer Engagement
  • T-Commerce (Touchless Experience)
  • Unified Commerce
  • Emphasis on local products

Industry Value

The global food and grocery retail market size valued at USD 11.7 trillion in 2019 is expected to grow at a CAGR of 5.0% from 2020 to 2027

Source: Grand View Research

Financial Metrics

Bain & Company Predict that 35%-45% Grocery Sales will be Online Post COVID Era

Source: Bain & Company

Key Predictions

Leverage technology to stay competitive

Digitally engage shoppers

Get the eCommerce basics right

Industry Value

The global food and grocery retail market size valued at USD 11.7 trillion in 2019 is expected to grow at a CAGR of 5.0% from 2020 to 2027

Source: Grand View Research

Financial Metrics

Bain & Company Predict that 35%-45% Grocery Sales will be Online Post COVID Era

Source: Bain & Company

Key Predictions

Leverage technology to stay competitive

Digitally engage shoppers

Get the eCommerce basics right

Key Grocery Trends Induced by the Pandemic

Key Grocery Trends Induced by the Pandemic

Value of a Sophisticated
Retail Management System

Digital Transformation: Digitally transform your grocery business; extend and improve your eCommerce operations to keep up with the pace of shopper adoption, or risk being left behind.

Know Your Customer: Knowing who your customers are along with their shopping history is no longer optional; deliver tailor-made offers with insights into shopper history.

Loyalty Management: Setup and leverage loyalty programme to incentivise repeat purchases and compete in a booming market. Digitise your loyalty programme and allow real-time redemption.

Inventory Management: Have the correct stock, in the right location, at the right level, at the right time, & for the right price; account for all inventory that leaves your stores through different channels

Self-Checkout: Eliminate long checkout queues, reduce check-out time and provide a safer contactless payment option; boost your brand loyalty, customer satisfaction and profits.

Omnichannel Fulfilment: Seamless integration to marketplaces, online ordering, logistics platform, and payment backed with real-time inventory updates. Support for BOPIS, Curbside, BIMBO & BORIS.

Value of a Sophisticated Retail Management System

Digital Transformation: Digitally transform your grocery business; extend and improve your eCommerce operations to keep up with the pace of shopper adoption, or risk being left behind.

Know Your Customer: Knowing who your customers are along with their shopping history is no longer optional; deliver tailor-made offers with insights into shopper history.

Loyalty Management: Setup and leverage loyalty programme to incentivise repeat purchases and compete in a booming market. Digitise your loyalty programme and allow real-time redemption.

Inventory Management: Have the correct stock, in the right location, at the right level, at the right time, & for the right price; account for all inventory that leaves your stores through different channels

Self-Checkout: Eliminate long checkout queues, reduce check-out time and provide a safer contactless payment option; boost your brand loyalty, customer satisfaction and profits.

Omnichannel Fulfilment: Seamless integration to marketplaces, online ordering, logistics platform, and payment backed with real-time inventory updates. Support for BOPIS, Curbside, BIMBO & BORIS.

Let’s talk about building your competitive advantage.

Interested in speaking to a retail specialist about how to deliver an enhanced in-store customer experience.

REQUEST A CONSULTATION

Let’s talk about building your competitive advantage.

Interested in speaking to a retail specialist about how to deliver an enhanced in-store customer experience.

REQUEST A CONSULTATION