Goodwill Infographic

Enhance the in-store customer experience in
6 Steps with iVend Retail for Goodwill

Shopping at thrift stores has become popular in recent years, and especially loved by our youth as it presents an affordable, and environmentally friendly way to support the sustainable fashion industry.

Enhance the in-store customer experience in
6 Steps with iVend Retail for Goodwill

Shopping at thrift stores has become popular in recent years, and especially loved by our youth as it presents an affordable, and environmentally friendly way to support the sustainable fashion industry.

1

Donations and Inventory Management

Eliminate stockpiles of inventory with a real-time donation management process. Simply move stock from containers to store, scan donations into the retail management system designed for Goodwill stores. Reduce manual intervention, user error, and update inventory in real time.

62%

of retailers agree that inventory management is critical to enhance customer experience

Source: Bright Pearl

1

Donations and Inventory Management

Eliminate stockpiles of inventory with a real-time donation management process. Simply move stock from containers to store, scan donations into the retail management system designed for Goodwill stores. Reduce manual intervention, user error, and update inventory in real time.

62%

of retailers agree that inventory management is critical to enhance customer experience

Source: Bright Pearl

Production and Color Rotation Management

2

Production and Color Rotation Management

Offer your shoppers special discounts and personalized promotions to encourage customer loyalty. A modern retail management system allows Goodwill stores to drastically reduce manual labor associated with managing discounts and promotions. Utilize standard functionality for color tagging and barcoding, to administer updates to inventory through a user friendly interface.

79%

of shoppers look to save money by shopping where prices are lowest

Source: Valassis, Consumer Intel Report 2020

2

Production and Color Rotation Management

Offer your shoppers special discounts and personalized promotions to encourage customer loyalty. A modern retail management system allows Goodwill stores to drastically reduce manual labor associated with managing discounts and promotions. Utilize standard functionality for color tagging and barcoding, to administer updates to inventory through a user friendly interface.

79%

of shoppers look to save money by shopping where prices are lowest

Source: Valassis, Consumer Intel Report 2020

3

Mobility and Flexibility

Process transactions on the go. An enterprise class retail management solution enables Goodwill stores to transact from anywhere and the flexibility to setup tent sales, while still delivering a personalized customer experience. The sales assistant can serve customers via an Android or iOS mobile device and access key data in real time through the Mobile Point of Sale (mPOS). Information relevant to assist the customer is at their fingertips such as the customer’s purchase history, cash donations to date, current promotions, and loyalty points.

56%

of retailers are keen on introducing mPOS as per a recent Capterra survey

Source: Capterra

3

Mobility and Flexibility

Process transactions on the go. An enterprise class retail management solution enables Goodwill stores to transact from anywhere and the flexibility to setup tent sales, while still delivering a personalized customer experience. The sales assistant can serve customers via an Android or iOS mobile device and access key data in real time through the Mobile Point of Sale (mPOS). Information relevant to assist the customer is at their fingertips such as the customer’s purchase history, cash donations to date, current promotions, and loyalty points.

56%

of retailers are keen on introducing mPOS as per a recent Capterra survey

Source: Capterra

4

Rewarding Loyal Shoppers

Reward loyal customers that support sustainable shopping. With greater details of customer shopping history and buying preferences, Goodwill stores can offer tailor made campaigns to reward loyal customers. Showing appreciation for the support they are extending to sustainable shopping.

82.4%

of consumers are more likely to buy at stores that offer loyalty programs

Source: The Print
Source: The Good

4

Rewarding Loyal Shoppers

Reward loyal customers that support sustainable shopping. With greater details of customer shopping history and buying preferences, Goodwill stores can offer tailor made campaigns to reward loyal customers. Showing appreciation for the support they are extending to sustainable shopping.

82.4%

of consumers are more likely to buy at stores that offer loyalty programs

Source: The Print
Source: The Good

5

Charity Round-up’s

Increase charity donations for the greater good. An enterprise class retail management solution gives Goodwill stores the ability to manage the collection of charity donations from generous customers during the checkout process. Access real time data via standard dashboards and reports to monitor total donations received in a given period and utilize the data to plan revenue allocation to important initiatives in the community. Focus on what Goodwill does best like funding job training programs, and employment placement services particularly for those who otherwise are challenged due to a disability, and allow technology to take care of the rest.

60%

of customers regularly respond positively to donation roundups

Source: NC State University
Source: Goodwill of Colorado

5

Charity Round-up’s

Increase charity donations for the greater good. An enterprise class retail management solution gives Goodwill stores the ability to manage the collection of charity donations from generous customers during the checkout process. Access real time data via standard dashboards and reports to monitor total donations received in a given period and utilize the data to plan revenue allocation to important initiatives in the community. Focus on what Goodwill does best like funding job training programs, and employment placement services particularly for those who otherwise are challenged due to a disability, and allow technology to take care of the rest.

60%

of customers regularly respond positively to donation roundups

Source: NC State University
Source: Goodwill of Colorado

6

Centralized Data Management

Get access to instant reports and dashboards. An enterprise class retail management system must include a centralized database that provides real-time access to important business data. Up to date reporting and analytical dashboards with inch perfect visual data on store performance accessible from any device will enable faster, and more informed decision making.

42%

of retailers state access to key customer data is driving their investment in digital retail technology

Source: Marketing Dive

6