Introduction

     This feature allows user to design feedback screen which can have multiple questions with their multiple options. User can create multiple and single selection type questions for getting feedback from the customer.

Following topics covered in this section:

• Feedback screen

•Creating a Feedback screen

•Deleting a Feedback screen

•Copying a Feedback screen

•Viewing a Feedback screen

Feedback screen

To open the Feedback screen Search screen, browse through Administration > POS Customization > Customer Display Layout > Add/Edit  Customer Display Layout > Feedback screen in iVend Management Console. This screen shows all the available Feedback screens. The screen has a button panel containing Search, Clear, New, Edit, Delete, Copy, and View buttons to let users perform respective operation.

Creating a Feedback screen

This topic describes about how to create a new Feedback screen.

The Search screen contains list of Feedback screen from where you can simply select a screen and edit it to save your own screen or copy a selected screen to create a new screen containing properties of the screen.

To create a new Feedback screen:

1. On the Feedback screen Search screen, click the New button or press F3.

2. Refer the "Customer Display Feedback screen" document under Administrator section helping you to provide appropriate information in the form.

3. After this, click the Ok button to create a Feedback screen.

Clicking the Cancel button closes the Feedback screen page aborting the operation.

4.Now you can see the newly created Feedback screen on the Feedback screen Search screen.

Deleting a Feedback screen

This section describes about how to delete a Feedback screen from the Feedback screen Search screen.

To delete a Feedback screen:

1.Browse through Administration > POS Customization > Customer Display Layout > Add/Edit  Customer Display Layout > Feedback screen.

The Feedback screen Search screen lists all available Feedback screen.

2.Now select a Feedback screen which you want to delete.

3.Then click the Delete button or press F5. Click

A message appears asking for your conformation to delete the selected record.

4.Click the Yes button to delete the button.

Note:

•You cannot retrieve the Feedback screen once you delete it.

Copying a Feedback screen

This section describes about how to copy a Feedback screen. Copying a Feedback screen helps you create another Feedback screen where all the properties are preset according to the Feedback screen.

To copy a Feedback screen:

1.Browse through Administration > POS Customization > Customer Display Layout > Add/Edit  Customer Display Layout > Feedback screen.

The Feedback screen Search screen lists all available Feedback screen.

2.Select a Feedback screen which you want to copy.

3.Click the Copy button or press F6.

It opens the Feedback screen with all fields preset (except the Code field) according to the source Feedback screen.

4.Now, enter a code in the Code field for the new Feedback screen.

5.Edit other properties and set new properties as the requirements demand.

6.Click the OK button to save the new Feedback screen.

You can now search for the newly created Feedback screen on the Feedback screen Search screen.

Viewing a Feedback screen

This section describes about viewing a Feedback screen. The View button opens the Feedback screen in view only mode which does not let you make any change to its properties.

To view a Feedback screen:

1.Browse through Administration > POS Customization > Customer Display Layout > Add/Edit  Customer Display Layout > Feedback screen.

The Feedback screen Search screen lists all available Feedback screen.

2.Select a Feedback screen which you want to view.

3.Click the View button or press F7.

It opens the Feedback screen in view only mode.

4.Click the Cancel button to close the screen and return to the Feedback screen Search screen.