Reason Codes are defined in the Management Console to capture information on some of the predefined activities at the POS. Comments are the additional free text, information, notes related to the activity being carried out at the POS.
If the user at the Management Console has enabled the Reason Code Details Required or the Comment Details Required in the Retail Profile assigned to the POS, for the activities mentioned below an Audit screen is displayed on performing these at the POS and the values have to be entered for the comment and the reason code to complete the activities.
The various transaction types/activities are:
Audit
Field
|
Type
|
Description/Activity
|
Activity
|
Comment
|
Text Box
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The user enters the free text related to the activity.
When the user selects this field a key pad is displayed on the right hand side grid, text can be added by either using a keypad or a keyboard.
|
Reason Code
|
Text Box
|
The user selects the reason code for the activity. When the user selects this field, the various reason code(s) setup in the system are displayed on the right side grid. To select a particular code, select its row in the grid and click the Ok button.
|
Buttons
|
Ok
|
Button
|
This button updates changes to the database and closes the screen.
|
Cancel
|
Button
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This button closes the screen.
|
|