Upgrade to iVend 6.6 – FAQs

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Why upgrade to iVend Retail 6.6?

iVend Retail 6.6 is by far the most advanced and feature rich application from CitiXsys. This version is a huge technology leap and incorporates a much-improved inventory management and a web-based replication monitor. Improved inventory management ensures minimal data transfer across the store network in much smaller encrypted packets. Web based replication monitor allows administrators to have a complete view of the retail environment.

Some of our stores have poor internet connectivity – how will this affect the upgrade and overall process?

The replication engine is advanced enough to replicate application updates to the store network. In the case of inadequate connectivity, the installers can be copied to the store servers. The upgrade can be performed individually at these stores. The application is smart enough to understand that there could be a situation where the HO is upgraded to 6.6 whereas the stores are still running an older version.

This is the holiday season – can you assure me that the retail business operations will not be affected. Will there be a downtime and if yes, for how long will the operations be down?

HO sever being the custodian of the entire data, takes the maximum time to upgrade. This upgrade time is dependent on the size of the HO database. Till the time HO is being upgraded, the stores can continue to do business. The upgrade of the store database takes much less time as compared to the HO. The store operations will be down only for the time it takes to upgrade the store.

Some of the stores are a 24X7 operation – how will the upgrade process affect the operations?

Upgrade to iVend 6.6 is a seamless exercise. HO server being the largest database takes the maximum time to upgrade, which is a factor of its size. It is a good practise to stock the stores with sufficient inventory for continued business operations. The upgrade of the store database takes much less time as compared to the HO. The store operations will be down only for the time it takes to upgrade the store.

Will there be a priority support available for us during the upgrade process?

CitiXsys – iVend Retail has constituted an Upgrade Team comprising of senior experienced iVend Consultants. Not only will this team be available, the customer upgrading to iVend 6.6 will also be extended a priority support during the upgrade process.

Will we be the first to upgrade to 6.6? Are there any other customers who have upgraded to 6.6? What does their application landscape look like?

No, your organisation will not be the first to upgrade to iVend 6.6. Quite a few customers have already upgraded to 6.6 succesfully and are happily running 6.6. Some of the customers who have upgraded already have over 45 stores.

We are running a very old version of iVend Retail. Which is the earliest version that can be upgraded directly to iVend 6.6?

It is a good practice to be on the latest version of iVend Retail. However, we have successfully been able to upgrade customers running 6.4 R2 to iVend 6.6 It just takes a few additional hours to upgrade from an older version to iVend 6.6.

We have a few iVend Add-ons. Will the Add-ons have to be recompiled again?

Yes. All the iVend Add-ons have to be recompiled to make them compatible with iVend 6.6. In some cases, the iVend Add-on may require code level changes.

iVend Custom Add-ons written by CitiXsys will be made compatible to iVend 6.6 at a flat fee per Add-on. For iVend Custom Add-ons written by your iVend Channel Partner, we urge you to get in touch with your partner to make the Add-on compatible with iVend 6.6. The Add-on provider can utilise the comprehensive documentation available to recompile the iVend Add-on.

This is a standard practice on every iVend Upgrade and is not specific to the iVend 6.6 upgrade.

We have a few customized reports. Will the reports have to be tested again?

All base product non-customized reports will get automatically upgraded to iVend 6.6. All those reports which are customized will have to be tested again. There is a possibility that the report query may have to be edited as per the updated database schema.

Customised reports written by CitiXsys will be made compatible to iVend 6.6 at a flat fee per Add-on. For Custom Reports written by your iVend partner, we urge you to get in touch with your partner to make them compatible with iVend 6.6. Your partner can utilise the comprehensive documentation available to make them compatible with iVend 6.6.

This is a standard practice on every iVend Upgrade and is not specific to the iVend 6.6 upgrade.

We have iVend integrated with SAP Business One. Will the upgrade also upgrade the integration service?

Yes, this is part of the upgrade. iVend 6.6 comes with a 64 Bit iVend B1 Add-on which will have to be installed again in the SAP Business One server.

Customers have to print Electronic Invoices. Will iVend 6.6 be able to print electronic invoices?

iVend 6.6 is compatible with Electronic Invoices in Mexico.

Will the Fiscal Printers still be compatible with iVend 6.6?

Yes, all fiscal printers which were compatible with earlier versions of iVend will be compatible with iVend 6.6.

We are on active Software Assurance – why should this be a paid activity?

The iVend 6.6 application is included in the Software Assurance. The consulting services required to apply the upgrade to the HO and the stores is NOT included in Software Assurance.

This is a standard practice on every iVend Upgrade and is not specific to the iVend 6.6 upgrade.

If CitiXsys were to upgrade our retail application landscape, what will be the role of our iVend Channel Partner in the upgrade process?

The Channel Partner plays an important role not only in the iVend ecosystem, but also in this case of a critical product upgrade. The partner will be involved in the entire upgrade process and will coordinate between their customer and CitiXsys for an effective and smooth upgrade. In the initial phase of the upgrade, the partner is expected to make available basic environment related information to the Upgrade team. A comprehensive guide is available which will help the partner to easily extract technical information from the database(s).

Can our iVend Partner do this upgrade for us?

Yes, however, CitiXsys strongly recommends that this upgrade to iVend 6.6 be done by the CitiXsys Upgrade Team. iVend 6.6 is by far the most important iVend upgrade, which will significantly enhance overall customer experience, inventory management and better control & visibility of the entire retail environment.

Considering the criticality of this upgrade, we would prefer this upgrade be done by the CitiXsys Upgrade Team.

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