Richard Tag

   

The SME trifecta, part 3: people

Over the past few weeks, we’ve been talking about the ‘trifecta’ for small business success. In part one, we looked at the cloud’s role in the affordability of technology, enabling SMEs to give customers the kind of connected experiences previously reserved for larger corporation. In…

The SME trifecta, part 1: technology

Starting a business is a liberating adventure, but it’s also one fraught with uncertainty. While small to medium size enterprises (SMEs) represent 50% of global employment, some will inevitably be more successful than others. Over the next three weeks, iVend Retail will be focusing specifically…

In the spotlight: fashion loyalty

Never mind ‘you are what you eat’, we are what we wear. Fashion informs the way people choose to present themselves to the world and, as a result, it’s one of the more emotive retail sectors. But is this emotion being used to nurture lasting…

Omnichannel – technology or philosophy?

“Your customers are better at doing business with you than you are at doing business with them”. That was the gauntlet thrown down by Morris Pentel of the Customer Experience Foundation at last week’s Retail Bulletin Omnichannel Summit – but just how do retailers address…

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