Crown Wine and Spirits

   

Crown Wine and Spirits

Crown Wine and Spirits Implements iVend Retail for Modern, Touch Screen POS and Faster Checkouts across their Retail Liquor Chain

iVend Retail has helped us improve our customer experience, primarily for our loyal customers. The intuitive and interactive user interface of the POS has reduced transaction times and streamlined our overall checkout process.

Fernando Rapa, Crown Wine and Spirits

Headquarters: Florida, USA
Website: crownwineandspirits.com
Industry: Wine and Liquor
Solution: iVend Point of Sale (POS), iVend Loyalty
Business Partner: H&CO Advisors

Crown-and-wine

crown-featured-imageProviding customers with a sophisticated alcohol retail shopping experience is the Crown Wine and Spirits difference. Crown Wine offers upscale products coupled with a relaxed and gourmet atmosphere that appeals to a wide variety of shoppers. With top-rated selections in fine wines and spirits, craft beers, ales and lagers, mixers, elegant gift baskets and gourmet snacks, Crown Wine and Spirits are committed to providing the best merchandise selection at the lowest possible prices.

 

 

Challenges
  • Old solution did not provide integration between in-store and back-end processes
  • No integration or data transfer between sales and accounting systems
  • Lack of controls to manage stock-outs and over-stocking in stores
  • No Omnichannel capabilities or customer loyalty management
  • No visibility of customer information or purchase history
Benefits
  • Ability to manage multiple stores from a unified system
  • Centralized visibility into enterprise-wide sales
  • Seamless integration with ERP reduced manual data input and errors
  • Improved product availability with enterprise-wide visibility of inventory
  • Implementation of a loyalty program and associated increase in-store traffic
  • Enhanced customer engagement due to utilization of offers, promotions and gift cards
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