Al Mutawakil

   

Al Mutawakil

Al Mutawakil Supermarket Finds Secret to Superior Customer Experience in iVend Retail

iVend POS is a great application for us. It is stable and easy to use. It helps us a lot in running our loyalty program and promotions, and managing goods receipts with the Handheld terminal. Our implementation partner Abacus and CitiXsys both helped us to upgrade smoothly to the new system. We are able to see considerable improvement on our service levels, inventory visibility, and overall customer satisfaction.

Haytham Ibrahim, CIO and Operations Manager, Al Mutawakil

Headquarters: Riyadh, Saudi Arabia
Industry: Supermarket & Grocery
Solution: iVend Retail integrated to SAP Business One iVend POS, iVend Loyalty, iVend Reporting & Analytics, iVend Customer Facing Display
Business Partner: Abacus Cambridge Partners

SupermarketA need for a solution to manage goods receipts, easily enter inventory and customer data and better manage the heavy volume of transactions from walk in customers led Al Mutawakil to search out Abacus to sort through their technology needs required for growth. They evaluated Oracle Retail POS and Microsoft Dynamics, but ultimately selected iVend Retail integrated to SAP Business One due to competitive pricing, ease of use, intuitive graphic user interface, plus a host of additional features. Not only did iVend POS fulfil all of their requirements, it also provided seamless integration to SAP Business One to automate generation of financial entries and reports giving the retailer real-time visibility into operations across stores. With a keen eye towards the future, Al Mutawakil realised many medium-size retail chains run local POS applications with limited features, however with iVend Retail on board they realised an edge over their competitors.

Challenges
  • Lacked an inventory management solution
  • No procurement system
  • No support for loyalty and promotions
  • No integration to SAP Business One ERP
  • Limited in managing heavy volume of transactions
Benefits
  • No Downtime, Stable Solution
  • Seamless Integration to SAP Business One
  • Integrated Customer Loyalty Programming
  • Satisfied & Happy Customers
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