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May 26, 2017

Five ways Oscar Jacobson is using technology to support global growth

Oscar Jacobson says it has put a technology backbone in place to support ambitious international expansion plans.
The Sweden-based men’s formalwear brand has been operating for 114 years, but an updated omnichannel platform is expected to give the brand a new lease of life.
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May 23, 2017

Loyalty Systems

Rob Gentles, Channel Director at iVend Retail comments, “As well as taking loyalty mobile, retailers should consider moving away from rewards that are just ‘money off’ or provide monetary gains to more experiential offers.
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May 4, 2017

5 mPOS Strategies for the New Retail Ecosystem

Now more than ever, consumers expect to be immersed in a completely branded experience across every channel. In order to meet these expectations, retailers are developing multifaceted mobile point-of-sale (mPOS) strategies to meet shoppers’ expectations.
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April 27, 2017

Brands Recognize Realities of the Customer Journey

The store experience is a significant focus for retailers, which are looking to leverage digital tools and technologies to make in-store shopping more personalized and relevant, according to eMarketer’s new report, “Customer Experience 2017: The Journey Toward Customer-Centricity Continues” (available only to eMarketer PRO subscribers).
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March 13, 2017

New Vocabulary: Retailers are Trading “POS” for “Retail Management”

This byline by Paula Da Silva explores the industry transition from basic POS systems to integrated retail management systems and outlines research from the Great Omnichannel Expectations report. Multichannel Merchant has a circulation of 11,300 and this article includes 2 backlinks to iVend.com and 1 to CitiXsys.com.
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March 10, 2017

Retail review – omnichannel may be science fiction, but a single source of truth matters

In this interview recap from NRF, author explores Jon Reed retail transformation views from two companies, CitiXsys and Infor and recants his negative view of the term omnichannel and focuses on the retail pain points of disparate systems and posits iVend Retail as a solution. Diginomica has 40,000 monthly page views and this article includes 2 backlinks to iVend.com.
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March 7, 2017

Shoppers now expect personalisation to extend to the store: study

Research for the iVend Retail report, Omni Progress: Are stores getting better at delivering connected retail experiences?, was carried out last year. It found that twice as many consumers (27%) expected online personalisation to be mirrored in the physical environment in 2016 than did the previous year (13%).
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January 25, 2017

Why do so few shoppers think of BOPIS as a ‘smooth’ process?

Only 31.6 percent of consumers describe the process of collecting items ordered online in the store as “smooth” compared to 66 percent that describe online shopping that way, according to the “Great Omnichannel Expectations Shopper Survey” from iVend Retail.
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January 25, 2017

Less Than One Third Of Shoppers Call BOPIS A ‘Smooth’ Process

While retailers strive to create seamless customer experiences across channels, it seems they still have a long way to go before bridging the omnichannel fulfillment gap.
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January 24, 2017

27 percent UK shoppers expect online personalisation instore – study

Not less than 27% of UK consumers now expect online personalisation to be mirrored in the physical environment when compared to a year ago (27% in 2016 compared to just 13% in 2015), a recent research study reveals.
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January 24, 2017

Shoppers expect online personalisation to be mirrored in-store

While 20 per cent fewer UK shoppers felt that the store was outdated compared to online shopping than they did a year ago (20 per cent in 2015; 16 per cent in 2016), it seems retailers still have work to do when it comes to better integrating their on- and off-line offerings.
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January 24, 2017

Buy online, pickup in-store not the ‘smooth’ process shoppers demand

Consumers from across all generations are now omnichannel shoppers but, according to new research from iVend Retail, consumers believe there is room for improvement when it comes to picking up online purchases in-store.

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January 23, 2017

Shoppers now expect personalisation to extend to the store: study

Shoppers getting used to convenience and personalisation online now expect those qualities to extend to the store, a new study suggests.
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January 19, 2017

Reversing Consumers’ Bias for Online Shopping

It’s official. We’re all cross-shoppers. No consumer is brand, store, tier or even channel-loyal anymore.

As if it’s not enough for retailers to compete against each other, these days, their battle is internal, as they struggle to reverse the trend leading shoppers online rather than in store.

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January 16, 2017

Retailers haven’t perfected buy online, pick up in store yet

57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.

North American shoppers, 92% of whom say they regularly shop across multiple channels, think retailers have room for improvement when it comes to fulfilling online orders in-store.

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January 15, 2017

Consumers Reveal What They Really Think About Your Omnichannel Efforts

iVend Retail released its Great Omnichannel Expectations 2016-2017 Shopper Survey Report at the NRF Retail’s BIG Show. iVend Retail is exhibiting in Booth #4343 at the convention and expo from Jan. 15-17, 2017, in the Jacob K. Javits Convention Center in New York.

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January 12, 2017

iVend Retail Will Release Its Great Omnichannel Expectations 2016-2017 Shopper Survey Report At The National Retail Federation (NRF) Retail’s BIG Show

iVend Retail will release its Great Omnichannel Expectations 2016-2017 Shopper Survey Report at the National Retail Federation (NRF) Retail’s BIG Show. iVend Retail is exhibiting in Booth #4343 at the convention and expo from Jan 15- 17, 2017, in the Jacob K. Javits Convention Center in New York.

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January 09, 2017

Is brick-and-mortar retail going down for the count?

The weeks immediately following the holiday shopping season have been marked by store closings.

Sears announced it will close another 150 Sears and Kmart stores. Macy’s announced it would shutter 68 stores.
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January 04, 2017

iVend Retail Reveals Its Shopper Survey Report At The NRF BIG Show

Is your retail business collecting data on shoppers? Are your customers okay with that? Are you using that data to your advantage?
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January 04, 2017

Do You Know What Shoppers Really Want? Annual Omnichannel Shopper Survey #NRF17

iVend Retail reveals its Shopper Survey Report at the NRF BIG Show and offers the chance to win an Apple Watch with the pre-booking of a demo and discount for new customers in 2017
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December 10, 2016

SalePoint adds iVend Retail solutions to its product offerings for the retail industry

SalePoint is proud to now offer the complete iVend solution set including iVend Terminal Point of Sale, Mobile POS, Loyalty, Digital Passes, and eCommerce.
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November 15, 2016

iVend Retail Releases Optical Retail Vertical Solution Focusing on Efficiency and Competiveness

CitiXsys announces the release of a new version of iVend Optical Retail, an integrated retail management solution designed specifically for the unique needs of optical retailers.
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November 15, 2016

Building a Customer Profile

What the consumer really wants when they are served is a personalised service, this can range from being offered loyalty rewards, offers for goods they purchased previously or the best form of delivery for their needs.
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October 19, 2016

CitiXsys Releases Updates To iVend Retail Platforms

CitiXsys, a provider of in-store and mobile POS solutions, has released the latest updates to its iVend eCommerce and iVend Retail platforms.
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October 19, 2016

ISV Spotlight: CitiXsys

CitiXsys has received many awards including the SAP Pinnacle Award as an SME Global Innovation Partner, the ISV Partner Sales Excellence Award for Revenue and the ISV Partner Quality Excellence Award from SAP America.
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October 12, 2016

Rob Gentles

Leading omnichannel retail solution provider, iVend Retail (part of Citixsys), announced the appointment of Rob Gentles as Channel Sales Director.
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September 26, 2016

Ecommerce Conversion: How to Transform More Online Shoppers into Buyers

If you are like most omnichannel retailers, most of your sales take place in your brick-and-mortar stores. The U.S. Census Bureau’s June 2016 Quarterly E-Commerce Report states ecommerce sales as a percent of total retail sales is 8.10%.
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September 21, 2016

Why Mobile POS will win you customers

While it is widely recognised that retailers and brands need a laser focus on customer-centricity in-store, it is still not commonplace for customers to be approached by a store associate using a mobile point of sale (mPOS).
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September 13, 2016

Deciphering Fashion Sizes With Clothing Store POS

Exactly what a “size six” is can be a mystery to your customers. Sizes are defined differently from manufacturer to manufacturer, and even from year to year.
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September 7, 2016

POS Software To Enhance Your Brand

Retailers want their brand image to come through in every aspect of store design. Attention down to the last detail provides a strong sense of a company’s culture, professionalism, and its respect and appreciation for its customers, which can leave them feeling satisfied and impressed.
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August 23, 2016

Increase Revenue And Performance With Retail Analytics

In today’s competitive retail environment, customers expect more from retailers than ever before — product information, relevant promotions, visibility into inventory — and online channels have created additional pressures to offer low prices and unparalleled customer experiences.
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August 02, 2016

CitiXsys Demonstrates iVend Retail 6.5 At RSPA RetailNOW 2016

CitiXsys is demonstrating iVend Retail 6.5, the latest version of its integrated omnichannel retail management solution, at RSPA RetailNOW 2016.
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July 14, 2016

CitiXsys To Meet New Partners And Present ‘The Digital Store Platform’ At RSPA RetailNOW 2016

CitiXsys, leading provider of iVend Retail omnichannel software and point of sale (POS) systems, is pleased to announce that the Retail Solutions Providers Association (RSPA) has selected CitiXsys to present as part of the RetailNOW 2016 education lineup.
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July 05, 2016

European omni-channels: Hype or reality?

Opinions about the speed at which customer relationship management (CRM) is evolving into an “omni-channel experience” vary hugely across Europe, depending on whom you ask.

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July 4, 2016

The new rules of loyalty: price is out, value is in

What makes a customer stay loyal to a brand or retailer? It’s the million dollar question that most organisations spend their lifetime, and a considerable amount of resources, trying to answer – and just as they edge closer, shopper priorities inevitably change, taking them back to ‘square one’.
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June 23, 2016

RSPA Members Making A Splash

Retailers of all sizes are selling on multiple channels including in-store, online, mobile, and social media. RSPA members have traditionally worked with brick-and-mortar retailers, but, as those businesses have added online and mobile channels—and as online retailers have begun to open brick-and mortar stores —the lines have blurred.
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May 24, 2016

How Retail Technology Can Take Your Business To The Next Level

As evolving consumer preferences drive a new, customer-centric focus in retail, change is more than inevitable — it’s necessary for your business to survive. Whether you are working toward mastering omnichannel retailing, increasing fulfillment rates, or providing an optimal customer experience, retail technology could provide the means to reach your goals.
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May 23, 2016

It’s time for businesses to truly embrace the mobile revolution

Mobile presents an unparalleled opportunity for businesses to hold one-to-one conversations with customers anytime, anywhere – but until now this hasn’t been optimised by companies effectively.
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May 18, 2016

How to Prevent Customers becoming strangers in store

Despite fashion retailer’s efforts to integrate the omnichannel experience, consumers are increasingly disappointed by in-store encounters when compared with online.
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May 13, 2016

Mobile is omnichannel retail’s secret weapon

60% of us hold it while we sleep. 1 in 6 people take it in the shower. 54% would save it over their cat if a fire broke out in their home. I am, of course, talking about our obession with our smartphones.
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May 12, 2016

Winning The Omnichannel Game With A Single Stock Pool

Omnichannel has been a hot topic among retailers for a long time. Ask a retail CEO what his or her number one ambition is, and chances are they will say creating and maintaining a connected, consistent customer experience across all channels.
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May 11, 2016

4 Ways Retail Technology Can Take Your POS Customers Where They Need To Be

As a point of sale (POS) reseller, you work with clients that have different perspectives when it comes to retail technology. Chances are you could characterize some of them as merchants who recognize technology as a valuable tool that helps them stay competitive and profitable. Others, though, are still hanging on to legacy systems that could be crippling their ability to attain the productivity, efficiency, and level of customer service they need to survive.
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April, 2016

Coverage of the Abbey Road press release 

Building on its legendary history with music, Abbey Road Studios, a recording location synonymous with artistry and musicianship, has adopted an omnichannel retail strategy to leverage additional revenue opportunities from global fans and shoppers.
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April, 2016

iVend opinion piece with Richard on the Omni-illusion report

For all the discussion surrounding omnichannel, it seems retailers are still struggling to deliver a consistent experience across all their platforms, especially when it comes to merging online with in-store experience.
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April, 2016

Richard’s contribution on mobile loyalty in the edition’s ‘Future of Retail’ feature

Forward thinking retailers are focusing on putting the customer at the heart of their strategies and this means having a 360 degree view of them.
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April 13, 2016

80% of large companies set loyalty as top priority

Forrester’s latest ‘State of Loyalty Strategies’ report has found that 80% of decision-makers at large organisations have set customer loyalty as their top marketing priority for the coming 12 months.
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April 12, 2016

iVend Retail and RetailStore deliver new omnichannel solution

Global omnichannel retail solution brand, iVend Retail, today announced its strategic alliance with Retail Store Scandinavia, one of Sweden’s leading retail systems provider.
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April 11, 2016

mPOS Personalizes In-Store Experiences

Retailers are becoming increasingly aware of the benefits of mobile point of sale (mPOS) solutions. One benefit you may not yet be taking full advantage of is how mPOS can help you provide a consistent customer experience across all channels.
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March 30, 2016

CitiXsys Releases iVend Retail 6.5 Offering Seamless Support for Global and Omnichannel Retailing

NEW YORK, NY–(Marketwired – Mar 30, 2016) – CitiXsys, today, released iVend Retail 6.5, an integrated omnichannel retail management solution. iVend Retail 6.5, sold exclusively through the IT channel, provides a 360-degree view of the customer and a single view of inventory, enabling retailers anywhere on the globe to deliver a seamless shopping experience across all channels.
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March 23, 2016

North America vs. Europe: How Do Consumers’ Omnichannel Experiences Stack Up?

There are many things that North Americans and Europeans do differently. Their standards of measurement. Manual vs. automatic transmission. Even social customs.

Then there’s shopping. In today’s digitally enabled world, where it’s hard to find a major retailer or brand without a significant digital and mobile presence, you wouldn’t think that North Americans and Europeans are very different in their shopping habits. However, a new survey commissioned by iVend Retail to look at omnichannel shopping habits of consumers suggests otherwise.
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March 1, 2016

The NA Omnichannel Report research will be cited in a webinar by Mobile Marketer:
Webinar on March 30: Steven Alan: Why mobile is the answer to a connected customer experience

A recent report from iVend Retail found that retailers are losing out on conversions due to a lack of personalization and unconnected customer experiences across online, mobile and in-store interactions.
In fact, 70 percent of consumers polled in North America agreed that shopping online was more convenient than in-store, and that shopping in a traditional bricks-and-mortar store felt like a let-down after transacting online.
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February 16, 2016

Shoppers want more targeted loyalty offers in-store to match online experience

Earlier this year, research from mobile marketing firm Vibesfound that almost all (94%) consumers said they are likely to save personalized mobile wallet offers and coupons, and 82% agree that digital coupons are much more convenient than their paper counterparts either printed from the web or clipped from newspapers and circulars. This is particularly so as mobile owners are rarely without their device.
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February 16, 2016

BRICKS-AND-MORTAR NEED TO GET MORE CONNECTED (STUDY)

The rise of online shopping has given rise to consumer disappointment in the in-store experience, according to a new report by CitiXsys.
The global retail solutions company surveyed 1,000 consumers in Canada and the U.S., and 1,000 in five European countries. It published its findings in a report entitled Europe and North America: A study in Omnichannel Contrasts.
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February 11, 2016

CitiXsys Research Reveals In-Store Experiences Disappoint Shoppers

European and North American retailers could be losing out on sales due to a lack of personalization and unconnected customer experiences in-store, according to a new report from CitiXsys, provider of the iVend Retail management suite.
The report – “Europe and North America: A study in omnichannel contrasts” – reveals that, despite retailers’ efforts to integrate the omnichannel experience, brick-and-mortar stores are disappointing their customers on both sides of the Atlantic.
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February 03, 2016

Destination Omnichannel: How Retail Stores Can Get There

One of the most common myths surrounding the modern retail environment is this: omnichannel=online shopping. And vice versa. There are some good reasons for this misconception. During the past two decades, most online retailers were quick to embrace emerging technologies to get to know their customers more intimately — often in ways their brick-and-mortar counterparts couldn’t consistently match.
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February 03, 2016

The Digital Divide: New Research Reveals Unconnected, in-Store Experiences Disappoint Shoppers on Both Sides of the Atlantic

NEW YORK–(BUSINESS WIRE)–European and North American retailers could be losing out on sales due to a lack of personalization and unconnected customer experiences in-store, according to a new report from CitiXsys, a leading global retail solution company.
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January 4, 2016

Retail Reseller News

Star Micronics (Somerset, NJ) has unlocked its AllReceipts App for all current customers of its thermal printers. Unveiled in 2015, AllReceipts, as the name suggests, brings an advanced digital receipt solution delivered to the consumer’s smartphone via QR Code. For the retailer, it offers device management and survey and promotional opportunities. It falls under the new Star Micronics Cloud.

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January 1, 2016

2016 Technology Preview

For the fourth year, Retail TouchPoints asked leading industry executives to share their perspectives on the next 12 months. This year, we asked 20 retail experts to answer one key question:

Which technology trend will impact the retail industry most significantly in 2016 (and why)?

The result is our 2016 Technology Preview, drawing on the insights and extensive expertise represented by these contributors. The predictions they share explore the latest trends and ideas in 10 compelling retail technology categories:

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December 22, 2015

Are Stores your Loyalty Weak Link?

We’re entering possibly the most disloyal period of the year. Seasonal promotions, such as Black Friday and Cyber Monday, encourage consumers to seek out the best price – and even usual brand advocates behave out of character.

So how do we nurture customer loyalty during this disloyal sales period? Well, firstly, we need to understand what shoppers want from their retailer relationships. Our recent research surveyed a thousand European consumers to gather their views on critical retail issues – and their opinions around loyalty were very interesting.

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December 21, 2015

Customer engagement technology trends for 2016

Today’s customers are having their service expectations reshaped by advances in consumer technology, and will become increasingly frustrated when having to engage with brands that don’t perform to the same levels as their best practice competitors, according to Sabio, which has outlined 2016’s top technology trends for more effective customer engagement.

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December 14, 2015

Four ways to use social media to boost customer loyalty

Marketing experts reveal secrets to leveraging social media to attract and retain loyal customers

In the third instalment of our customer loyalty series, we look at how to utilise social media in modern customer loyalty and engagement.

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December 11, 2015

MERCHANT INNOVATION Physical Retailers Lag eCommerce’s Personalized Touch

According to a new retail market report, physical stores are still severely lacking when it comes to delivering the personalized shopping experienced consumers are looking for.

The “Great Omnichannel Expectations” report, commissioned by CitiXsys omnichannel retail software iVend Retail, found that retailers still have a long way to go if they want the unique experiences offered in-store to measure up to the personalized experiences consumers receive through eCommerce sites.

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December 11, 2015

Report: death of brick-and-mortar retail greatly exaggerated

As retailers race toward Christmas Day, one of the major trends of the current shopping season has been the accelerated movement of consumers toward online purchases.

Black Friday, always a huge day for retailers who roll out door-buster bargains, saw more in-store sales shift to online last month. Adobe reported online sales for Cyber Monday, thought to be diminishing in the grand scheme of holiday sales promotions, set a one-day sales record.

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December 10, 2015

10 Retail Trends To Watch

If there is a single, defining issue for the 2015 holiday shopping season, it’s whether retailers are able to provide a more cohesive shopping experience regardless of channels.

Below are the major trends reshaping retail that resellers should pay close attention to, and which will be on the minds of your customer base in the weeks and months ahead.

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December 10, 2015

How can retailers improve the store experience?

Retailers looking to make their in-store customer experience more appealing can take a few basic technology-enabled steps.

According to a new survey of 1,000 U.S. and Canadian consumers from iVend Retail and CitiXsys Americas Inc., 71% of respondents agree or strongly agree that shopping online is more convenient than shopping in a store, with 24% saying shopping in a store is a letdown after shopping online.

Read more

December 10, 2015

Study: How can retailers improve the store experience?

Retailers looking to make their in-store customer experience more appealing can take a few basic technology-enabled steps.

According to a new survey of 1,000 U.S. and Canadian consumers from iVend Retail and CitiXsys Americas Inc., 71% of respondents agree or strongly agree that shopping online is more convenient than shopping in a store, with 24% saying shopping in a store is a letdown after shopping online.

Read more

December 10, 2015

Consumers expect the kind of personalized in-store experience they’re finding online
NEW YORK – An iVend Retail report titled “Great Omnichannel Expectations” released Thursday found that the physical store is falling short of meeting consumer expectations for personalization.

“When consumers shop online, they receive an individualized experience – including loyalty offers or recommendations tailored to their specific preferences. While many retailers have made strides in this area, their efforts have not yet fully translated to the physical store, where the consumer is more anonymous,” stated Tim Barton, director strategic accounts at CitiXsys. “The findings of this survey and the accompanying report can help retailers make smarter technology investments that will allow the store to perform more strategically.”

 

December 10, 2015

Stores Lag Behind eCommerce Sites in Consumer Personalization

A comprehensive retail market report titled “Great Omnichannel Expectations,” reveals that the physical store is falling short of meeting consumer expectations for personalization. Commissioned by iVend Retail™, a leading provider of omnichannel retail software by CitiXsys, the report provides insight on how retailers can deliver experiences that meets the expectations of today’s shopper.

Read more

December 10, 2015

10 Retail Trends To Watch This Holiday Season

If there is a single, defining issue for the 2015 holiday shopping season, it’s whether retailers are able to provide a more cohesive shopping experience regardless of channels.

Read more

December 10, 2015

How Can Retailers Improve The In Store Experience?

Retailers looking to make their in-store customer experience more appealing can take a few basic technology-enabled steps.

According to a new survey of 1,000 U.S. and Canadian consumers from iVend Retail and CitiXsys Americas Inc., 71% of respondents agree or strongly agree that shopping online is more convenient than shopping in a store, with 24% saying shopping in a store is a letdown after shopping online.

Read more

December 10, 2015

Study: How Can Retailers Improve The In-Store Experience?

Retailers looking to make their in-store customer experience more appealing can take a few basic technology-enabled steps.

According to a new survey of 1,000 U.S. and Canadian consumers from iVend Retail and CitiXsys Americas Inc., 71% of respondents agree or strongly agree that shopping online is more convenient than shopping in a store, with 24% saying shopping in a store is a letdown after shopping online.

Read more

December 10, 2015

Consumers expect the kind of personal in-store experience they’re finding online

NEW YORK – An iVend Retail report titled “Great Omnichannel Expectations” released Thursday found that the physical store is falling short of meeting consumer expectations for personalization.

“When consumers shop online, they receive an individualized experience – including loyalty offers or recommendations tailored to their specific preferences. While many retailers have made strides in this area, their efforts have not yet fully translated to the physical store, where the consumer is more anonymous,” stated Tim Barton, director strategic accounts at CitiXsys. “The findings of this survey and the accompanying report can help retailers make smarter technology investments that will allow the store to perform more strategically.”

 

December 10, 2015

Report: Stores Lag Behind eCommerce Sites in Consumer Personalization

A comprehensive retail market report titled “Great Omnichannel Expectations,” reveals that the physical store is falling short of meeting consumer expectations for personalization. Commissioned by iVend Retail™, a leading provider of omnichannel retail software by CitiXsys, the report provides insight on how retailers can deliver experiences that meets the expectations of today’s shopper.

Read more

December 7, 2015

Customer loyalty part 2: How to leverage data to boost loyalty

Leveraging deeper data insights has become critical to ensuring customer loyalty in an increasingly competitive digital landscape.

According to retail software provider, CitiXsys A/NZ senior vice-president, Paula Da Silva, capturing transactional information as well as organising data to gain genuine insights into customer spending habits are essential practices for anyone trying to secure robust customer loyalty.

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December 3, 2015

10 Signs That You Need to Invest in a Loyalty Program

We’ve all been there. You’re in the checkout line ready to use your loyalty card to collect points for your purchase. You rummage through your purse or wallet and … you can’t find it.

As a shopper, keeping track of all those loyalty cards, coupons and gift cards from multiple brands is a hassle. You lose the cards, coupons expire, points go unredeemed. It’s very frustrating! And it’s a missed opportunity for the retailer.

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November 24, 2015

EXCLUSIVE: CitiXsys increases A/NZ channel play

CitiXsys, provider of the omni-channel retail solution, iVend Retail, is accelerating its expansion in the A/NZ market. The move comes off the back of a $US25 million capital the company raised last year.

CitiXsys, in collaboration with its current partners, is focusing heavily on the opportunity to help retailers in A/NZ to improve shopping experiences both in-store and online through its iVend Retail management software offering.

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November 12, 2015

How ANZ retail VARs can win at omnichannel

There was a time when a well-stocked inventory and a point-of-sales system was the only thing a retailer needed to serve their customers. Those days are long gone.

Today, we see omnichannel strategies being implemented by a growing number of retailers, aiming at differentiating themselves from their competitors and providing a unique and ultra-personalised customer experience.

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November 6, 2015

Mobile Should Make Us Re-Think Store Marketing

Mobile’s disruption of the customer journey is something all retailers are well aware of. These handy devices that we carry around constantly — and are often frightened to leave the house without — have become our lifeline for most daily tasks.

However, many retail organizations are so focused on building a solid mobile commerce strategy for their online activities that they’re missing the opportunity to redefine the store experience around shoppers’ smartphone usage.

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October 30, 2015

M&S’s Sparks is refreshing but do not forget mobile

Consumers are promiscuous by their nature, so loyalty schemes must be relevant to them while at the same time adding value for the retailer, not simply eroding margin, but providing valuable data that can be used to make better business and customer engagement decisions.

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October 20, 2015

How Resellers Can Win At Omni-Channel

There was a time when the only thing a retailer needed — beyond customers — was available inventory and a traditional fixed point-of-sale (POS) system. Well, those days are long gone.

Today, retail is more about the customer experience, and less about the transaction. The POS has much more functionality and purpose than simple payment processing — it has become the focal point for customer engagement. Shoppers today have access to so much information that most of the purchasing process has been completed before he visits the store, be it physically or virtually.

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October 6, 2015

Tech Guest Viewpoint: Four Shopping Lessons to Finish 2015 Strong

Every year, it seems, summer and the “back to school” shopping season go by in a flash. Suddenly, as the leaves change color, retailers find themselves looking ahead to what they hope will be a successful holiday shopping season.

If you achieved your back-to-school sales goals – congratulations! But now what? The start of fall is a great time to become focused and re-committed on finishing the year strong. It’s also a great time to take stock of where your business has done well, and what challenges or hurdles remain. Those retailers who constantly review and refine are in the best position to take advantage of the latest trends in retail.

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September 28, 2015

Tailoring loyalty programmes to the omnichannel shopper

Does the concept of customer loyalty even exist in today’s retail environment? Kamal Karmakar (pictured) examines the evidence.

With shoppers’ attention spans shortening, consumers have never been presented with so many choices along their path to purchase, to the point where brands and retailers are having to pull out all the stops just to capture their attention for a single transaction.

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September 21, 2015

مجموعة المهيدب تختار سيتي إكسيس كشريك لحلول البيع بالتجزئة

اعلنت اليوم مجموعه المهيدب، احدي الشركات الخاصه المتخذه من المملكة العربية السعوديه مقرًا لها عن شراكتها مع CitiXsys في قمه “البيع بالتجزئة” المنعقده في الرابع عشر والخامس عشر من سبتمبر الجاري في دبي مارينا.

وستعتمد خمس شركات تابعه لمجموعه المهيدب في قطاع مواد البناء، احدي الشركات الكبري الرائده في مجال مواد البناء في المنطقه، علي برنامج البيع بالتجزئه ” iVend Retail” من شركه CitiXsys.

وصرح ماهر العيساوي المدير الاقليمي لشركه CitiXsys لمنطقة الشرق الاوسط وافريقيا “نحن سعداء للغايه لعقد هذه الشراكه مع مجموعه المهيدب والاستعانه ببرنامج ” iVend Retail” لاداره اعمالهم ومن اجل تعزيز تجربه كبار العملاء التي تعد حاليًا من اهم اولويات العاملين في مجال البيع بالتجزئه، الباحثين عن حلول مبتكره وبدائل لتلبيه حاجه العملاء. ومن اجل تحقيق هذا الهدف، يتعين علي العاملين في قطاع البيع بالتجزئه الاستعانه بنظام مبتكر متكامل قابل للتطوير ومتاح ومتنقل وامن”.

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September 21, 2015

6 Ways Clienteling Can Win Customers’ Hearts (And Wallets)

Retailers today are often faced with a dilemma: let shoppers use their own Internet-connected devices in-store, and risk losing control of the journey to purchase. Give them self-service kiosks, however, and hardware can end up broken or misused.

One effective solution for bringing technology into the store is implementing clienteling solutions. Clienteling is sometimes considered a term to describe retailers using mobile point of sale (POS) to make orders on behalf of a customer, but its capabilities extend far beyond that.

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September 10, 2015

Omnichannel Q&A: CitiXsys

We wanted to find out what companies are doing to support omnichannel retail, so we reached out to CitiXsys, developer of iVend Retail – an omnichannel retail management solution. In this VSR exclusive Q&A, we ask Tim Barton, director of strategic accounts, to tell us more about how iVend is supporting omnichannel, and VARs who sell omnichannel solutions.

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September 10, 2015

Retailers Lack Holistic Thinking Around Customer Engagement

Fact: most retailers simply aren’t doing enough to keep their customers engaged.

While many retailers have taken significant strides toward optimizing their appearance and sales channels for omnichannel shoppers, when it comes to increasing customer retention, their strategies are largely still behind the curve.

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September 7, 2015

Three Ways to Nurture Customer Loyalty in a Disloyal World

Today’s omnichannel shopping world is a disloyal one, making it a hostile environment when it comes to nurturing loyalty amongst consumers.

Used to being able to get what they want, when they want and how they want it, customer expectations have never been higher, meaning shoppers will vote with their feet (and their wallets) if their expectations are not met. Competition is rife – in fact, your competitors have never been closer – with the rise of ecommerce, they are merely a click away. And, with TechCrunch reporting that 80% of adults in the developed world now own a smart phone, it’s even easier for shoppers to compare offers – and go elsewhere.

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September 3, 2015

iVend Platform Equips Midmarket With Total Omni-Channel Solution

iVend Retail is designed to enable merchants to launch an effective omni-channel strategy including mobile point of sale (mPOS), collecting data through loyalty and customer engagement programs, and sending digital offers and coupons to a consumer’s phone or home computer. “The omni-channel feel can be achieved at brick-and-mortar stores or online,” Mick Adamson, VP, North America, says.

VARs had the chance to learn more about the iVend platform from Citixsys at RetailNOW 2015. Adamson says the solution, aimed at midmarket merchants that sell finished goods (such as apparel, footwear, and appliances) and that “grew up alongside SAP,” has evolved over the past decade to meet changing demands of the retail vertical.

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March 31, 2015

Innovation on show at this year’s RBTE

Europe’s largest end-to-end retail solutions exhibition and conference RBTE has been and gone for another year but the innovation displayed at the event is set to shake things up in retailing circles for some time to come.

There have been a number of articles published on our parent title Essential Retail highlighting the solutions showcased at this year’s RBTE, but below we’ve collated further news and comment from five of the technology providers that were present at the London event, which summarises some of the key themes discussed over the two days.

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March 31, 2015

Using Mobile to Improve In-Store Customer Experience during Easter Weekend

With just a few days remaining until the Easter weekend, the public holiday presents one of the biggest spikes in the retail calendar.

With the Easter egg market alone tipped at being worth £365 million, many consumers use the bank holiday as a time to shop. Data from Experian FootFall suggests European shopper traffic rises ahead of the Easter weekend and continues into the following week, creating the potential for a two-week surge in spending.

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April 27, 2015

Have brands lost sight of what loyal customers crave?

Tim Barton (pictured) discusses raising the standard of customer loyalty programmes.

Who’d be in retail today? Gone are the assuring days of lifelong loyalty; customers are more promiscuous than ever, hopping between brands as they look to engage with whichever one best meets their needs on the particular device they’re using at any given moment.

That being said, there are a huge number of shoppers who want to build lasting brand relationships – but their favourite retailers just aren’t delivering value in return.

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April 28, 2015

How Clienteling Can Win SME Customer Hearts (and Wallets)

Bricks-and-mortar retail can seem like a game of two halves, weighted against smaller businesses. Rents, workforce, operational resources – everything comes at a price.

Naturally, the budget is lower for growing retailers, yet they’re trying to attract many of the same customers that major corporations are targeting with multi-million pound campaigns.

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April 30, 2015

Argos results: The importance of balancing innovation with tradition

HRG’s annual results saw a 14 per cent rise in annual pre-tax profits, with like-for-like sales increasing by 0.6 per cent at Argos. While Argos’s digital push is taking a while to bed in, the company is having to maintain a careful balance between its online development and its well-known traditional elements, to keep customers happy.

John Walden, chief executive of Home Retail admitted he had been surprised by the ongoing demand for the Argos catalogue – the company had planned to cut the print run by 50 per cent as part of a five-year modernisation programme.

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June 2, 2015

Harvey Nichols shuns traditional loyalty scheme with ‘agile, personalised’ mobile app

Harvey Nichols is eschewing the traditional loyalty card in favour of a mobile app that it claims will ensure its programme is “lean, agile, targeted and personalised”.

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June 2, 2015

iVend expands team to drive growth in Europe

Leading integrated retail solution provider, iVend Retail, today announced the appointments of ex-River Island’s Tim Barton to as Director of Strategic Accounts and Nigel Harris, previously of Dr Martens, as Director of Channel Development.

Tim brings more than 30 years of leadership and consultancy experience in retail, working in environments of scale, high complexity and fast pace.  Previously working with River Island, Boots, Ann Summers and Berry Brothers & Rudd, his extensive domain expertise lies in the operational implementation of complex business change programmes, business process improvement and retail technology.  As Director of Strategic Accounts at iVend, Tim will lead the development of a portfolio of customers of scale in Europe in conjunction with selected partners.

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June 2, 2015

iVend expands team to drive growth in Europe

Leading integrated retail solution provider, iVend Retail, today announced the appointments of ex-River Island’s Tim Barton to as Director of Strategic Accounts and Nigel Harris, previously of Dr Martens, as Director of Channel Development.

Tim brings more than 30 years of leadership and consultancy experience in retail, working in environments of scale, high complexity and fast pace.  Previously working with River Island, Boots, Ann Summers and Berry Brothers & Rudd, his extensive domain expertise lies in the operational implementation of complex business change programmes, business process improvement and retail technology.  As Director of Strategic Accounts at iVend, Tim will lead the development of a portfolio of customers of scale in Europe in conjunction with selected partners.

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August 4, 2015

Cayan Announces Partnership With CitiXsys

ORLANDO, FL–(Marketwired – Aug 4, 2015) –  RetailNOW — Cayan, The Payment Possibilities Company™, today announced a partnership with CitiXsys, a leading retail management and distribution software provider. As part of this partnership, CitiXsys is integrating its iVend Retail suite of applications, a cloud-based platform that powers point of sale transactions for over 1,000 mid-market retailers worldwide with the Cayan Genius® Customer Engagement Platform®.

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August 6, 2015

RetailNOW 2015: What you missed in Orlando

Did you make it to Orlando this week for the RSPA Retail Now event?  It was classier than ever!   If you didn’t get to go, here’s a brief recap that by no means does justice to the scores of exhibitors and thousands of attendees.

Hardware; a plethora of vendors for everything including keyboards, printers, card acceptance devices, battery backup, storage, theft prevention – were present and accounted for – there was everything and anything a VAR could possibly want or need.  Point-of-sale distributors were all visible as well – I met with Ingram Micro and was very impressed with the depth of their product line as well as their growth.

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August 12, 2015

Oldest duty free takes off with retail solution

Shannon Airport Authority has modernised the world’s oldest duty free with cutting-edge technology and innovation from IT services provider, TRC Solutions and integrated retail system provider, iVend Retail (part of Citixsys worldwide).

TRC Solutions implemented the iVend Omnichannel Retail Platform solution for Shannon Airport Authority, across the duty free retail stores incorporating bonded and non-bonded warehouses. The systems put in place incorporate iVend Terminal POS, Contactless Chip and Pin Technology, iVend ecommerce, iVend Loyalty, iVend Passes and iVend Analytics. It also included Duty Free specific interfaces to the Lockheed Martin Chroma Airport Operating System and the US Customs and Border Protection.

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August 13, 2015

CitiXsys Appoints Mick Adamson to VP, North America

CitiXsys, a leading retail management and distribution software provider today announced the appointment of Mick Adamson to VP, North America. In this role, Adamson is responsible for growing CitiXsys’ channel business for the North American region.

Adamson brings more than 27 years of professional experience in strategic planning, sales and services to market CitiXsys’ iVend Retail suite of applications, a cloud-based platform that powers point of sale transactions for over 1,000 mid-market retailers worldwide.

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August 15, 2015

RBTE 2016: iVend returns to expo with bigger presence

Retail technology companies that exhibited at RBTE 2015 have rushed to sign up to next year’s event at a record rate, and Essential Retail is running a series of Q&As with the early re-bookers over the coming months.

Today it is the turn of iVend. The company’s senior vice president of European operations at iVend Retail, Richard Kolodynski, explains why the business is returning to RBTE 2016 with a bigger stand than this year, and why the digitalisation of wallets will be an area to watch in the coming months.

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August 18, 2015

Appointments

Phillip Dunkelberger is to become a non-executive director on the board of myPINPad, the first company aiming to deliver multi-channel and multi-factor authentication via the cardholder PIN on unsecured devices.

In 2013 Dunkelberger became CEO of Nok Nok Labs, a founding member of The FIDO (Fast Identity Online) Alliance, an industry consortium supported by Google, Intel, MasterCard, Microsoft, PayPal, Samsung and Visa. He was also the co-founder and CEO of PGP Corporation, which was acquired by Symantec in 2010, and previously ‘entrepreneur-in-residence’ at Doll Capital Management, as well as CEO of Embark and COO of Vantive Corporation.

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August 20, 2015

P&G ex-head of technology joins iVend Retail

Leading omnichannel retail solution provider, iVend Retail, today announced the appointment of Procter & Gamble’s (P&G) ex-head of technology, Raouf Balabaki, as its European Channel Services Director, and Simon Bohr, previously of Molton Brown, as Technical Director.

With over 12 years of consultancy experience in implementing technology and managing global projects for international brands and retailers, Raouf’s specialist expertise lies in the fashion and luxury retail sectors. No stranger to executing high profile store launches across Europe and EMEA, Raouf has previously worked for Helly Hansen, The North Face and Beretta. In his new role at iVend, Raouf will focus on consultancy and business support functions for its channel partners and their customers, as they continue to expand across Europe.

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RetailNOW 2015 – What you missed in Orlando

Did you make it to Orlando this week for the RSPA Retail Now event?  It was classier than ever!   If you didn’t get to go, here’s a brief recap that by no means does justice to the scores of exhibitors and thousands of attendees.

Hardware; a plethora of vendors for everything including keyboards, printers, card acceptance devices, battery backup, storage, theft prevention – were present and accounted for – there was everything and anything a VAR could possibly want or need.  Point-of-sale distributors were all visible as well – I met with Ingram Micro and was very impressed with the depth of their product line as well as their growth.

Read more