Middle Eastern Consumers Use All Channels on the Path to Retail Purchases

iVend Retail Global Path to Purchase Survey Reveals Differences and Similarities of Shoppers Around the World

New York (February 14, 2018) — Knowing macro trends in global consumer behavior isn’t enough. Data that helps retailers understand consumers region by region is also critical to business success. iVend Retail by CitiXsys went on a worldwide search for answers in its Global Path to Purchase Survey, which uncovered different countries’ unique traits that smart retailers will consider when strategizing about how to do business in those locations.

For example, consumers in the United Arab Emirates at 74% are among the most likely in the world to use kiosks during a store visit, well ahead of the 62% global average. Our survey also shows they are most motivated to seek out a sales associate with a tablet when they want inventory information in-store. They also appear to use all channels to thoughtfully consider purchases, typically browsing online before making in-store purchases to give themselves time to make decisions and showrooming to see, feel and try products before making online purchases.

“This year’s survey report is filled with insights that can help global retailers — or retailers expanding into the global market — better understand their customers and how they prefer to shop,” said Kamal Kamakar, CEO of CitiXsys. “It also underscores the importance of adapting your business processes to provide the types of customer experiences consumers are looking for, such as making inventory and product information readily available in-store via kiosk or mobile POS for UAE shoppers.”

Key survey findings among global consumers include:

  • About 50% take advantage of Click and & Collect/Buy Online Pickup In Store (BOPIS).
  • 3% will leave a store emptyhanded if lines are too long.
  • The top reason (34.5%) for online shopping cart abandonment is: “I only use it as a wish list.”
  • 6% click on retargeting ads.
  • 2% have responded to an ad made through social media.

The 2018 Global Path to Purchase Survey is iVend Retail’s third annual study on changing consumer behaviors and preferences. This year’s survey was conducted online in partnership with AYTM, from December 18-21 2017, polling 2,250 respondents around the world in Australia, Canada, Germany Mexico, Philippines, South Africa, United Arab Emirates (UAE), United Kingdom (UK), and United States of America (USA). Survey respondents included both males and females, ages 18+.

Download your free copy of the survey report at https://ivend.com/annual-shopper-survey-report-2018/.

About iVend Retail

iVend Retail by CitiXsys is a global provider of integrated omnichannel solutions for retail and hospitality chains. Our software solutions integrate vital systems to produce a flawless ecosystem where data flows instantly and freely, with minimal IT investment. Designed to provide exceptional customer experiences throughout the entire shopper and dining journey, iVend Retail solutions for point of sale, loyalty, eCommerce, digital passes, analytics and mobility will increase revenue, improve customer retention, and bring in new business, all while lowering your operating costs. Our suite of solutions is available through a worldwide distribution network of certified partners. For more information about iVend Retail, www.ivend.com or email us at [email protected].