iVend Passes

Today’s consumers are looking for the most convenient path to purchase, and in many cases, that includes using their smartphones. Most of your customers keep their smartphones with them throughout the day, which makes it the logical tool to use when they want to check on product information, item availability, and promotions, and they may even buy the item and pick it up later at one of your store locations or have it shipped to their homes.

Our research reveals that more than 70% of consumers shop on their smartphones when at home, travelling, or during free time, and more than 80% use smartphones while they’re shopping in physical stores to research products and pricing. Our research also reveals that consumers don’t find paper coupons convenient. More than half of all shoppers say they have missed out on deals because they forgot paper coupons at home or didn’t remember to use them by the expiration date.

Delivering digital passes right to shoppers’ smartphones solves these problems and adds an additional dimension of convenience to the shopping experiences your brand provides. And by enhancing your customers’ shopping experiences, you are move likely to earn and retain their loyalty.

iVend Retail helps retailers in a variety of verticals to deliver a better customer shopping experience. From running your stores, to ensuring your enterprise is activated using an omnichannel strategy, to daily sales reporting and powerful integrations – iVend Retail has the solutions you need and has an extensible codebase so you can easily add features specific to your industry.

Digital passes aren’t just a way to upgrade the way you offer coupons to your customers. You can also use a digital pass solution to eliminate plastic loyalty cards and allow shoppers to simply use their smartphones to access their loyalty accounts and earn rewards on their purchases. Likewise, your customers can opt to use or send eGift cards that they store on their smartphones, making them easy to use and manage.

And digital passes can be just as effective as a branding tool — or even more effective — as paper coupons and plastic cards, since it keeps your logo, name and messaging on shoppers’ smartphones, which are always in hand.

iVend Retail digital passes are easy to implement within the iVend Retail Management suite. You can leverage three time-saving templates – for gift cards, coupons, and loyalty cards – to provide your customers with added conveniences even faster.

When your digital pass solution is a part of a fully integrated retail platform, flawlessly sharing data, you have the ability to provide seamless customer experiences across all channels. iVend Retail is an open source retail management suite, which means it will integrate with your ERP and other business applications you may use so all systems are consistent and up to date. In addition, iVend Digital Passes can be used with any existing POS system via open APIs.

With an integrated system, your loyalty rewards program, gift card management system, promotions engine and CRM, as well as your eCommerce platform, mobile POS, and reporting and analytics solution, can instantly communicate with your digital pass solution in real time. Customers can access the most up-to-date balances and offers that haven’t yet reached their expiration date, which can increase customer engagement. An integrated system ensures accuracy, efficiency — and happier customers.