[Infographic] Quest for Convenience: 2019 Shopper Trends

This year’s shopper survey report turned out some surprising data. Specifically, there were remarkable shifts in areas like click and collect participation and loyalty card usage. The overall theme, however, was a preference for convenience. Consumers want the most direct path, with as little friction as possible, to your products.

That means retailers have to provide a highly integrated omnichannel experience or risk losing the sale. Luckily, we live in an age where the technology to execute on an integrated, omnichannel platform is readily available.

In this infographic, we condensed the data from the report down into five main actions that retailers can take to intersect buyers on their quest for convenience.

2019 Global Shopper Trends Infographic

About iVend Retail

iVend Retail by CitiXsys is a global provider of integrated omnichannel solutions for retail and hospitality chains. Our software solutions integrate vital systems to produce a flawless ecosystem where data flows instantly and freely, with minimal IT investment. Designed to provide exceptional customer experiences throughout the entire shopper and dining journey, iVend Retail solutions for point of sale, loyalty, eCommerce, digital passes, analytics and mobility will increase revenue, improve customer retention, and bring in new business, all while lowering your operating costs. Our suite of solutions is available through a worldwide distribution network of certified partners.