Executive Management Team

Who make us proud

Kamal Karmakar

Chief Executive Officer

Kamal is the founder and promoter of CitiXsys. He has been responsible for the company’s evolution to be a specialist provider of software products in Retail segment. Kamal’s responsibilities include Business Strategy, Global Sales, Product Innovation and Growth. Under his leadership, CitiXsys grew to become the market leader in Retail Technology domain and known as an innovator in Retail sector. He has also guided the organization to receive several prestigious awards in tech industry.

Beyond his work in CitiXsys, Kamal has considerable experience at counseling executives at high growth companies on strategy formulation, business model transformation, and implementation of balanced scorecard in their enterprise. He has worked with many companies in a counseling capacity with an exceptional track record of helping management teams achieve better strategy & bottom-line improvements.

A graduate of Harvard Business School, Kamal is well recognized in the industry and is on board of various companies globally including being a member of SAP Advisory Council for Business One in Germany.

Pankaj Mathur

Chief Operating Officer

Pankaj leads the development and consulting practice of CitiXsys. It is under Pankaj’s tutelage that the CitiXsys retail strategy is transformed to fully functional feature-richenterprise software, which is now been delivered to the global markets. His core responsibilities include Strategic Partnerships, Product Roadmap, GoTo Market Strategy and Consulting Projects. He possesses unparalleled ability to identify market trends, segment customer needs, map competitive landscape and champion, as well as execute, new investments.

As a strategic thinker and evangelist, Pankaj leverages his expertise in product management, software engineering and business operations to drive business growth and frictionless customer experiences. He skillfully combines his hands-on technical skills with the ability to collaborate among multiple business units and execute strategic goals and objectives.

Pankaj holds a bachelors degree in Mechanical Engineering from Karnataka University.

Paula Da Silva

Senior Vice President Sales

Senior Vice President of Sales for Asia Pacific and the Americas, for CitiXsys, Paula Da Silva has more than 10 years’ experience in the retail industry associated with delivering innovative software solutions to mid and large sized retailers. Known for her strong track record of operational excellence and innovative problem solving, Paula plays a major role in the Company’s overall performance. Some of her achievements include; defining organizational go-to-market strategies, promoting operational effectiveness, and elevating team performance through her inspirational leadership style.

At CitiXsys Paula is focused on the continuing development of the channel’s business globally. Paula has been instrumental in building the company from the ground up into a recognizable brand and global market leader in the retail industry today.

Manish Chaturvedi

Vice President – Product Marketing

Manish manages the Product Marketing function at CitiXsys. In last 9 years, Manish has led multiple business functions and established controls in the day-to-day operations. Manish works closely with the CEO and supports company’s future growth strategies through various organizational and account management activities. His main responsibilities include Product Marketing, Marketing Communication, and Channel Enablement Programs. Manish is also the main speaker for the organization and organizes worldwide participation in industry events.

Manish carries over 20 years of qualitative experience in Consulting, Pre-Sales, and Channel Management in Enterprise Application space. A true presenter showcasing CitiXsys products and services, Manish is a go-to person for any assistance in partnering with CitiXsys.

Manish holds masters degree in Software Systems from Birla Institute of Technology and Science, Pilani.

Ritesh Aurora

Director – Program Management Office

Ritesh heads the Program Management Office (PMO) controlling the delivery process wide all the global offices of CitiXsys. He liaises with the regional sales and delivery teams for a smoother operational flow of partner/ customer service. As a member of the Executive Team, Ritesh is also the contact point for the Board of Directors. His main job functions at CitiXsys involve Finance, HR, Order Management, MIS and Quality Process Controls.

Ritesh brings over 14 years of industry experience in the quality and functional domain. Having worked as a Management Consultant in the past, he has been involved in the corporate strategy, management reviews and business process reengineering activities at IT, BPO, Automotive, Manufacturing and Services sector.

Ritesh holds a bachelors degree in Computer Science from British Columbia University (Canada). Ritesh is a certified auditor for various International Quality Standards including 9001, 14001, 18001, and 27001 thru British Standards Institute (BSi).

Ajay Mamgain

Vice President – Consulting

Ajay Mamgain manages global consulting team and functions. As Vice President Consulting, he leads a team of consultants responsible for deployment, project management, and technical enablement and support while ensuring customer success. Ajay develops and implements standard engagement methodologies, including consulting frameworks, tools and workforce development for the on-boarding of our global partner network, customers and their businesses.

Ajay is a strategic technology and business leader, contributing over 21 years of industry experience in various areas of enterprise applications like SAP, Microsoft, Navision and IFS across functional responsibilities like sales, business development, services and partner management.

Ankur Khanna

Director – Global Support

Ankur heads the Global Product Support division and also manages the Software Licensing at CitiXsys. He manages a skilled team of Customer Service Representatives who are available round-the-clock for any post sales technical support and guidance. Further to this, he is the contact point for L3 Support, Software Licensing, Ticketing System, Feedback, and Support Issues Escalations.

Working as an Operations Consultant in the past, Ankur is process oriented and has been involved in disparate business roles. As a truly customer focused individual, he personally involves in the resolution process and strives to adequately bring issues to a closure.  With direct exposure of sales, Ankur understands pain areas of the partners and proactively devises methodology towards customer satisfaction.

Ankur is a Computer Science graduate with core experience in Business Process mapping and Execution. He is a certified ISO 9001 internal auditor and has been instrumental in setting up the business processes across various business domains.


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