Virgin Mobile, part of Virgin Megastore is a global leader in Mobile services with a store network spread throughout the Middle East. Virgin Mobile wanted to upgrade to a seamlessly integrated retail management solution.
Some of the challenges faced by Virgin Mobile using the legacy retail system were;
- Disparate retail processes & channel siloes
- Delayed checkouts leading to dissatisfied customers
- Data synchronization between stores and HO
- Accessing a single view of inventory
- Unavailability of promotions engine
iVend Retail – an integrated omnichannel solution, addressed all the challenges faced by Virgin Mobile. iVend Retail integrated with SAP IS Retail was able to resolve retailers’ business challenges as an integrated solution that leverages all retail touch points.