Report

The omni progress

Are stores getting better at delivering connected retail experiences?

Report

The omni progress

Are stores getting better at delivering connected retail experiences?

How can retailers successfully move forward in their omnichannel journey?

iVend Retail’s report – ‘Omni Progress: Are stores getting better at delivering connected retail experiences?’ – reveals that, despite retailers’ efforts to integrate the omnichannel experience, consumers are still disappointed by in-store encounters when compared to online. The report suggests that disconnected bricks-and-mortar experiences continue to disappoint omnichannel shoppers as;

  • 16% of UK shoppers felt that the store was outdated compared to online shopping in 2016

  • 59% of UK consumers felt that ecommerce experiences were more personal than in-store

  • 71% of UK consumers said they would happily share their purchasing history with a retailer

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Testimonials

Here’s what our happy customers had to say about us:

Our staff have commented on how easy the iVend system was to learn and to operate – it has helped to alleviate the “human errors” that we have had experienced in the past. Good features in iVend are the ability to easily look at other store and main warehouse stock levels in real time, integrated eftpos has been great, gift voucher processing is easy and transparent and we have now just implemented Lay-By.

Fran Burke, Business Manager, Burke Marine

As an own brand retail organisation disruption in the sales process in our flagship stores was one of our biggest fears. We took a lot of time to analyse our needs and finding the right retail solutions for Oscar Jacobson. The decision to migrate to the sophisticated iVend omnichannel Solution together with our implementation partner Retail Store Scandinavia and the iVend team has proven to be a success. The upgrade has been done smoothly to the new system and in a short timeframe.

Eremasi Matanatabu, Chief Operating Officer, Oscar Jacobson

We implemented iVend Retail alongside SAP Business One to address a total lack of inventory information. As a result, we gained inventory visibility that allows us to educate customers on product quality, view sales every day at each store in real-time and track our best performing stores. Most importantly, we can open new stores with the right materials and staffing in record time.

David Miller, CEO & President, Goodwill Industries of San Joaquin Valley