It’s a stressful time in an organisation during any software rollout, but it gets particularly tense when it involves your ERP and point of sale. Since integrating your point of sale with Microsoft Dynamics 365 Business Central touches every area of your business, everyone in your organisation, from the back office to the warehouse to the sales floor is affected by a system augmentation of this magnitude.
That’s why it’s vital to have a realistic and comprehensive plan before you get started.
iVend for Microsoft Dynamics 365 Business Central
iVend Retail’s entire suite of transformative retail software is certified to integrate with Microsoft’s ERP.
The benefits to your business from integrating your point of sale and other retail systems with Microsoft Dynamics 365 Business Central are near immeasurable. Talk to any retailer that has successfully navigated the transition from disparate, siloed data to the nirvana of a frictionless retail ecosystem and they will tell you that it has transformed their entire business for the better.
- Improved operational visibility
- Strategic analytics and reporting
- Enhanced shopper experiences
- Boosts to employee morale
- Better quality customer interactions
- Bigger profit margins
- Less capital tied up in inventory costs
- Streamlined delivery and fulfillment
Microsoft Dynamics 365 Four Step POS Integration Checklist
Step 1: Planning
The first phase of any implementation is planning. It’s important to take a step back and evaluate your current retail operations. Interview employees to find opportunities for process improvements and identify gaps in your operations that need to be addressed. Then, work with your team to plan your ERP and POS integration.
- Determine scope and timeline
- Set project and ROI goals
- Backup data and know where it is stored
- Appoint a change management team
- Document data workflows and business processes
Step 2: Testing
Prior to launching, it’s imperative to test each area the integration will touch to understand how the different elements will interact with each other. There are often hidden domino effects, where a change to one process alters other workflows down the line.
- Set up a test environment
- Execute sample transactions
- Document data fails and discrepancies
- Consider beta testing a few stores
- Fix bugs and solve IT issues
- Address all issues before launching
Step 3: Training
Many new software implementations never realize their full ROI potential because management does not invest enough time and money into training employees and gaining buy-in from the users who have to work with the integrated system on a daily basis.
- Announce changes to the organisation
- Create a training timeline
- Document new procedures
- Have a resource help center
- Clearly outline benefits of the new processes
- Identify success indicators
Step 4: Maintenance
Continued support post-launch is integral to a successful POS integration with Microsoft Dynamics 365. Usually, an internal IT department resource can handle the basic day to day needs but it’s helpful to have a software partner that provides excellent support for the product.
- Ensure IT support contact information is readily accessible
- Designate a single internal source to handle post-launch issues
- Develop a long-term support plan
- Schedule regular maintenance and data backups
Enlist Professional Help
Hopefully, you’ve partnered with a professional that has done this type of integration many times before, is familiar with Microsoft Dynamics 365 Business Central, and can guide you through the process. They can save you time and money by keeping the implementation within scope and on track to hit your go-live goal.