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Moving from multi-channel to omnichannel retailing

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It’s almost become a mandatory accessory to have an online store associated to your physical store but at what point can you consider your retail business to be operating through…

Omnichannel – technology or philosophy?

“Your customers are better at doing business with you than you are at doing business with them”. That was the gauntlet thrown down by Morris Pentel of the Customer Experience Foundation at last week’s Retail Bulletin Omnichannel Summit – but just how do retailers address…

Omnichannel and single view of inventory – Better together

CitiXsys has released its latest report on habits, expectations and frustrations of shoppers in Australia and New Zealand. The first suggestion is the need to have a single view of inventory. purchase online and pick up in-store, or Click-and-Collect as it’s known, is a growing…

The Best Advice We’ve Ever Heard About Loyalty Programs

Why should retailers care about loyalty programs? Just like personalization, loyalty programs have also been reshaped by online shopping experiences, and a successful loyalty program can help deliver repeat shoppers, which is increasingly easier than gaining attention from new buyers to visit, browse, compare, decide…

A look into trends from the BIG SHOW 2016

Another National Retail Federation “Big Show” is in the books – and what a week it was! The National Retail Association (NRA) and the National Online Retailers Association (NORA) took a 30 member delegation of Australian retailers to NRF 2016 Retail’s BIG SHOW. CitiXsys’ iVend Retail booth…

Looking Ahead in Retail Tech for 2016

From omnichannel becoming more pervasive to mobile having a greater impact on both eCommerce and in-store sales, 2015 proved to be a year of increased innovation for the retail industry. Looking ahead to 2016, Retail TouchPoints asked us (and a few of our industry peers)…

NRF 2016 Excites

I have just returned from experiencing a wonderful NRF exhibition in New York. NRF is considered to be the world’s biggest retail specific exhibition. CitiXsys was fortunate enough to be exhibiting at this prestigious event with our iVend omnichannel retail solution being the key focus. It…