Omnichannel

   

Technology Transforming Retail

When you think about it, retailing is a vital industry that sustains life. Such great importance builds a highly competitive environment. In the current day, the challenge of competing in an ever increasing competitive environment has never been more critical. Advance in technology is the…

Making each customer interaction unique

Making-each-customer-interaction-unique Marketing is not a new concept in retailing but with the rise of omnichannel, a different approach is being forced upon the industry. That change is customers’ expectations to be considered as being unique. Customers are now interacting with retailers in multiple ways. Whether it…

Moving from multi-channel to omnichannel retailing

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It’s almost become a mandatory accessory to have an online store associated to your physical store but at what point can you consider your retail business to be operating through…

Omnichannel – technology or philosophy?

“Your customers are better at doing business with you than you are at doing business with them”. That was the gauntlet thrown down by Morris Pentel of the Customer Experience Foundation at last week’s Retail Bulletin Omnichannel Summit – but just how do retailers address…

Omnichannel and single view of inventory – Better together

CitiXsys has released its latest report on habits, expectations and frustrations of shoppers in Australia and New Zealand. The first suggestion is the need to have a single view of inventory. purchase online and pick up in-store, or Click-and-Collect as it’s known, is a growing…