Omnichannel

   

How do you get omnichannel right?

When it comes to success or failure in retail, customer experience is everything. The rise in shopping channels has made delivering memorable experiences more challenging, however, as customers have come to expect a consistent and personalised service however they shop. According to Econsultancy, 87% of…

Global ecommerce – where’s the growth?

If we needed any more confirmation that ecommerce holds increasing consumer power, it was predicted recently that online retail revenue will top $1.92 trillion by 2016, with European ecommerce alone growing by more than 18% during 2015 to a total value of €185 billion. Interestingly,…