60% of us hold it while we sleep. 1 in 6 people take it in the shower. 54% would save it over their cat if a fire broke out in their home, according to a Motorola survey. I am, of course, talking about smartphones. This…
Why do some businesses flourish when others are short lived? What does it take to create and grow a successful company? Many would say it’s down to the visionary behind that organization – what would Apple have been without Steve Jobs, or Virgin without Richard…
Retailers have been on the omnichannel journey for some time now, but what has been achieved? As customer behavior continually changes, we as an industry are constantly evolving, and sometimes that means we forget to pause and look tactically at where our efforts are best…
Giving the customer what they want has been a pillar of retail since day one, but that doesn’t mean the industry is getting better at it. Quite the contrary; in today’s complicated trading environment, many retailers find it harder than ever to deliver exceptional customer…
There’s a buzz in the atmosphere as we count down to NRF’s Big Show 2016 – the first major event on the retail calendar, which iVend Retail is excited to be attending this year. A hotbed of technological innovation, NRF’s Big Show is an important…
December is a time for looking forward – as our CEO, Kamal Karmakar, has done in his recent blog, what can ecommerce expect in 2016? But it’s also a time for looking back. 2015 has been a highly competitive year for many retailers, with new…
As expected, Black Friday was a whirlwind of activity for the retail sector – however it wasn’t all plain sailing. Scenes of in-store chaos were few and far between, with the majority of shoppers choosing to head online in search of a bargain. The knock-on…
To say the store has changed role in recent years is a massive understatement. It would be more apt to call it a complete transformation – first being threatened by the growth of ecommerce, then rising like a phoenix from the flames as the centrepiece…
Over the past few weeks we’ve talked about the loyalty climate in great depth, and now it’s time to turn our attention to real-life. We can develop all kinds of theories as to how retailers should engage with customers across all channels, but what are…
Convenience is a core element of customer experience for all retailers, but nowhere more so than in the fast-paced environment of an international airport. Ireland’s Shannon Airport is home to the world’s oldest duty free store. Established in 1947, retail staff were struggling with a…