Retailers are being offered advice from all angles about how to shape their businesses for the omnichannel era – but a key starting point is ensuring they have eCommerce integration within their stores Download our eBook, ‘True Omnichannel Means Bricks + Clicks’ to learn how…
In just a few short years, artificial intelligence (AI) has emerged from the stuff of science fiction into a technology widely embraced across industries from healthcare to manufacturing. Given how well Amazon’s Alexa-powered Echo and Dot and other voice-activated assistants such as Google Home are…
Click and Collect is one of the biggest changes in shopping habits over the last few years. As I’ve touched on in previous articles, customers love the convenience of doing the browsing from home, or on-the-go with their mobile, combined with the immediacy of being able…
We’re well and truly moving into the world of connected retail. By that I mean that many retailers have multiple channels, or different ways that shoppers can buy, and those channels are increasingly becoming integrated and linked. It is connected retail enables multi-channel transactions such as Click…
It seems the debate about the future of stores has well and truly moved away from questioning their future existence to focus on how stores need to function in a multichannel retailing world. This shift over the last couple of years is hugely welcome because…
Click and collect is one of the biggest retail trends in recent years – customers love the combination of the convenience of shopping online, with the immediacy of collecting in store. Retailers of all types and increasingly of all sizes are rushing to meet this growing…
It’s been encouraging to see lots of major names in the retail world speak so positively about the impact of Buy Online Pick Up In Store (BOPIS) lately, as the benefits of this core omnichannel service continue to be realised. But as the likes of…
Click and Collect is an increasingly popular way of shopping – time-poor customers prefer to do their browsing and selection online, rather than trekking round stores, and once they have found and purchased the product they want, they love the efficiency of picking it up at…
The exponential growth of online shopping has meant that many retailers turned their strategic focus to ecommerce in recent years. However, in an omnichannel world, digital can never be viewed independently from physical. Today, shoppers expect their online encounters to be consistent with their interactions…
The holiday shopping season is in full swing and retailers are paying close attention to every new report on what consumers are or aren’t doing, what they’re buying, and what they’re spending these few final weeks of 2016. Here are three holiday shopping trends that…