eCommerce

   

Voice-Activated Shopping: AI that says “Your Wish is My Command”

In just a few short years, artificial intelligence (AI) has emerged from the stuff of science fiction into a technology widely embraced across industries from healthcare to manufacturing. Given how well Amazon’s Alexa-powered Echo and Dot and other voice-activated assistants such as Google Home are…

3 things ANZ shoppers want from connected retail

We’re well and truly moving into the world of connected retail. By that I mean that many retailers have multiple channels, or different ways that shoppers can buy, and those channels are increasingly becoming integrated and linked. It is connected retail enables multi-channel transactions such as Click…

Why BOPIS is making stores fashionable again

It seems the debate about the future of stores has well and truly moved away from questioning their future existence to focus on how stores need to function in a multichannel retailing world. This shift over the last couple of years is hugely welcome because…

4 ways retailers can get more out of BOPIS

It’s been encouraging to see lots of major names in the retail world speak so positively about the impact of Buy Online Pick Up In Store (BOPIS) lately, as the benefits of this core omnichannel service continue to be realised. But as the likes of…

Retailers: get integrated!

The exponential growth of online shopping has meant that many retailers turned their strategic focus to ecommerce in recent years. However, in an omnichannel world, digital can never be viewed independently from physical. Today, shoppers expect their online encounters to be consistent with their interactions…