Emerging Trends & Innovation

   

Five Retail Trends to Watch for in 2019

Retailers have been put through the ringer the last few years. 2017 saw hundreds of store closures for many big-box industry titans. 2018 ushered in the inevitable industry-wide adoption of omnichannel retail as business owners began to adapt to meet consumer preferences in order to…

Why You Should Be Offering Your Shoppers a Rewards Program

Retailers and hospitality businesses should be offering their customers a rewards program for two fundamental reasons: firstly, consumers want recognition from the businesses they buy from, and secondly, there is a richness of data that organisations can tap into if they offer such initiatives. Today’s…

How to Launch a Loyalty Program that Really Works

For a loyalty Program that really works, retailers and hospitality firms need to think cross-channel and think in an integrated manner. Clearly there are various other components to think about when creating a loyalty campaign that you want to help increase customer stickiness, but following…

eCommerce: The Pros and Cons of Online Selling

Brick-and-mortar retailers seem to have a love-hate relationship with eCommerce. Online sellers represent a new faction of competition for the neighborhood store or regional chain. On the other hand, adding an online channel gives retailers new opportunities to grow their businesses. If you’re undecided about…