Emerging Trends & Innovation

   

Use retail intelligence to polish customer experience

There are two facts which all aspiring retailers accept as gospel. One, that loyalty programmes are vital for attracting customers back to the store. In the age of customers with short attention span, loyalty plans are necessary to impress upon shoppers. Secondly, there is plenty…

The next level of Customer Engagement

In due course of time, eCommerce as a mode of shopping will become as mundane globally as walking to the local grocery store. Of course, the mode has become mundane already in developed countries, but there are still a billion or more left who haven’t clicked ‘Add…

Read all about it: Omnichannel Insights

Who doesn’t love a good survey? Smack in the middle of the holiday shopping season, we’re jazzed up to announce the release of our North American omnichannel report, titled, “Great Omnichannel Expectations.” Earlier this year, we published a report titled, “The Omni-Illusion,” which studied consumer…

Omnichannel retailing – the future is here

As we head towards the busiest time of the year, the evidence that the omnichannel retail world has arrived is everywhere. How can you tell? Simple really. As retailers gear up for the Christmas rush, so too are the special offers. What is interesting is…