Emerging Trends & Innovation

   

The next level of Customer Engagement

In due course of time, eCommerce as a mode of shopping will become as mundane globally as walking to the local grocery store. Of course, the mode has become mundane already in developed countries, but there are still a billion or more left who haven’t clicked ‘Add…

Read all about it: Omnichannel Insights

Who doesn’t love a good survey? Smack in the middle of the holiday shopping season, we’re jazzed up to announce the release of our North American omnichannel report, titled, “Great Omnichannel Expectations.” Earlier this year, we published a report titled, “The Omni-Illusion,” which studied consumer…

Omnichannel retailing – the future is here

As we head towards the busiest time of the year, the evidence that the omnichannel retail world has arrived is everywhere. How can you tell? Simple really. As retailers gear up for the Christmas rush, so too are the special offers. What is interesting is…

Holiday Shopping 2015: Early Winners and Losers

We’re just two days removed from Cyber Monday 2015 and less than a week after Black Friday and the general consensus from several retail industry insiders and observers is this: the big winners were Amazon.com and the online channel in general. Here’s a snapshot of…

Ten Buzzworthy Things You’ll See At #NRF16

It’s that time of year again, so let the games begin! The National Retail Federation’s Big Show, the retail industry’s flagship event, held annually in New York City, is right around the corner. The Big Show offers education, great networking, and an EXPO of new…