iVend Retail Customer Success Story MTN

MTN Rwanda began its operations in 1998, starting out as an exclusive GSM network providing voice and SMS services. The portfolio has exponentially grown to include data, wireless internet, Mobile Money services, Enterprise solutions and other Value Added Services. MTN has the largest market and value share in the increasingly competitive telecommunications industry in Rwanda. It has close to 4 million subscribers and a network coverage of 99%, with a footprint that is covered by 4G, 3.75G and EDGE networks as well as an extensive fiber network.

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Headquarters: Rwanda, Africa

Website Website:mtn.co.rw

Industry: Telecom & Financial Services

Solutions Solution: iVend POS, iVend Reporting & Analytics, Integrated with Sage Enterprise Management

ERP Integration: Sage X3

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Headquarters: Rwanda, Africa

Website Website: jera.co.za

Industry: Telecom & Financial Services

Solutions Solution: iVend POS, iVend Reporting & Analytics, Integrated with Sage Enterprise Management

ERP Integration: Sage X3

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Multinational Mobile Telecom Giant Selects iVend Retail with Sage to Power Rwandan Operations

iVend Retail has helped us improve our customer experience specially for our loyal customers. The intuitive and interactive interface of iVend Retail has reduced transaction time and eased the overall checkout process. Our customers are happier and the business is growing.

Lily Zondo, Chief Finance Officer, MTN

Challenges

No integration between POS and ERP systems
Slow processing of sales transactions
Sage L500 provided limited access to store users
Daily cash reconciliation was done manually in excel

Benefits

Better reporting and stock reconciliation between the POS and the ERP
75% increase in data accuracy
Ability to seamlessly integrate with Sage Enterprise Management
Increase in employee productivity by 4 hours a week per employee
Customer check out time shortened by 8 minutes per customer
Easy to use UI reducing employee error rate
Increased control in balancing of the day and banking reconciliation

Implementation Partner

JERA provides software implementation, support and business consulting services. The meaning of the name “Jera” has its reigns in the Old English language, which translates to “the harvest”. This is exactly where they excel, helping businesses to get to the harvest, by providing specialised solutions and software. Established in 1988, JERA have implemented nterprise management systems at some of the largest telecommunications companies in the world.

JERA together with iVend Retail is looking to increase their dominance in the retail sector by providing customised solutions to forward looking retailers.