iVend Retail Customer Success Story

Founded in 2015, COCO Store is a chain of 25 convenience and speciality grocery stores located in Myanmar. With 25 stores and 2 warehouses, COCO Store provides various products for daily use, including a range of everyday items such as groceries, snack foods, confectionery, soft drinks, tobacco products, over-the-counter drugs and toiletries.

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Headquarters: Mandalay, Myanmar

Industry: Speciality – Speciality Grocery & Convenience Stores

Solutions Solution: iVend POS, iVend Reporting & Analytics

Channel Partner: Vanguard Myanmar Co. Ltd.

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Headquarters: Mandalay, Myanmar

Industry: Speciality – Speciality Grocery & Convenience Stores

Solutions Solution: iVend POS, iVend Reporting & Analytics

Channel Partner: Vanguard Myanmar Co. Ltd.

READ FULL CASE STUDY

COCO Store Selects iVend Retail to Centralise Retail Operations and Gain Greater Visibility into Store Performance

As a retail organisation disruption was our biggest fear. Hence we evaluated three solutions before taking a decision to migrate to iVend Retail. Our implementation partner Vanguard Myanmar and iVend Retail helped us upgrade smoothly to the new system. We are able to see considerable improvement on our customer service, inventory visibility and customer satisfaction.

Kyaw zin htay, IT Department, COCO Store

Challenges

Local POS could not integrate with SAP Business One
Fragmented store processes staunched the flow of information leading to slow processes
Slow data synch lead to data redundancy and delays in producing business reports
Lack of visibility into business performance challenged decision making

Benefits

Centralised retail solution with real-time visibility into business operations
Increase in operational efficiency with inventory turns increasing by a whopping 50%
Seamless integration with SAP B1 streamlined the overall retail operations
Insight into the individual store and product level lead to informed decision making
Ability to ring sales in offline mode meant no delays at the register

Implementation Partner

Vanguard is one of Myanmar’s leading business process consulting and business solutions provider with specialized expertise and experiences across a range of industries, focusing on business process improvement.

Vanguard is well-known throughout the business community for its culture. Their business is built on strong relationships with employees, partners and clients. By building strong relationships internally and externally enriched with industrial best practice, they strive to provide impeccable consulting services which helps their clients grow effectively and efficiently.

Vanguard has partnered with iVend Retail to gain a foothold in the retail sector by providing bespoke solutions to forward looking retailers