iVend Retail has been shortlisted for the Mobile Technology Solution of the Year award in the 2015 Retail Systems Awards. Now in its tenth year, the Retail Systems Awards highlight excellence and technology innovation in the retail space. Winning entries will come from those companies,…
Can we even talk about customer loyalty today? The concept as we know it may no longer exist. Shoppers have never been presented with so many choices along their path to purchase, to the point where retailers are having to pull out all the stops…
Let’s face it, the store has had a rough ride in recent years. The soaring growth of ecommerce, evolving into mobile commerce, has displaced bricks-and-mortar retail in consumers’ hearts. Not only that, but economic austerity has caused shoppers to tighten their belts, driving down retailer…
When it comes to success or failure in retail, customer experience is everything. The rise in shopping channels has made delivering memorable experiences more challenging, however, as customers have come to expect a consistent and personalised service however they shop. According to Econsultancy, 87% of…
If we needed any more confirmation that ecommerce holds increasing consumer power, it was predicted recently that online retail revenue will top $1.92 trillion by 2016, with European ecommerce alone growing by more than 18% during 2015 to a total value of €185 billion. Interestingly,…
Fact: retailers aren’t doing enough to keep their customers engaged. Although many businesses have taken huge strides towards optimising their appearance and sales channels for omnichannel retail, when it comes to customer retention, their strategies are still behind the curve. Before we start talking about…
Over time, big-box retailers have observed the trend and adoption of Mobile POS from the sidelines when this technology first took off in 2010. However, they realized it early that it was more than just a tool for the specialty retailer and the local flea…
This month, I’m going to be focusing on loyalty within the modern retail environment – or the lack of it – and how to nurture long-term customer relationships. Where better to kick off than the issue of omnichannel loyalty. Never before have shoppers been presented…
The state of ecommerce is blowing hot and cold. One minute, we’re reading figures into the unprecedented spending levels online shopping will reach this year – the next we’re hearing how shoppers feel let down by many retailers’ digital experiences. So what exactly is the…
As the dust settles on London Tech Week, one thing is clear: the UK is the epicentre of a technological boom. Being British and part of the technology industry, it’s very affirming to hear your home nation is leading the way when it comes to…