Do you know what a customer satisfaction FAIL sounds like? No one wants that! If you want your customers to be excited and buzzing about your brand, you need a killer strategy aimed at making your store experience more personalized, and making them feel valued….
When it comes to effective omnichannel retailing, managing your businesses data is imperative. With the busiest trading period of the year upon us, the need to keep your data clean is even greater. When I say you need to keep your data clean I am referring…
New Scotts Valley office to support iVend Retail™ sales, marketing and product consulting SCOTTS VALLEY, Calif.–(BUSINESS WIRE)–CitiXsys, a leading provider of omnichannel retail solutions, today announced it has opened a new West Coast office in Silicon Valley to accelerate the growth of its iVend Retail…
The dust has barely settled on Halloween and we’re already straight into Christmas trading, with retailers ramping up their marketing activities around early seasonal promotions such as Black Friday and Cyber Monday. This is a critical moment for our industry, as the people, processes and…
How are you going to do your Christmas shopping this year? If you are anything like me, Christmas shopping is often a last minute affair with mad dashes to the local shopping centre. It doesn’t need to be that way anymore! Our omnichannel retailing environment is giving…
In many ways, the store is invincible. Every time a new channel emerges or matures and tries to knock it down – eCommerce, mCommerce, social shopping – it undergoes a metamorphosis, finding a new role within the omnichannel mix. That being said, it’s not flawless….
It goes without saying that mobile phone use in Australia is massive. In fact, it is estimated that as of June this year there were 31.01 million active mobile phone accounts. Such numbers suggest that there are more mobile phone accounts than people in Australia!…
There’s already a buzz surrounding Black Friday. Last year the event went truly global for the first time – US and European online sales topped $130 billion, and a further $50 billion was spent in-store – and there has been a 200% rise in the…
We’ve all been there. You’re at the checkout ready to use your loyalty card to collect points for your purchase. You rummage through your purse or wallet and…you can’t find it! As a shopper, keeping track of all those loyalty cards, coupons and gift cards…
Loyalty campaigns have become a critical way to embrace your great customers and drive sale. This Christmas retailing season is a great time to kick your loyalty campaigns up a gear. No doubt you will experience increased shopping traffic through your bricks and mortar store as…