The next level of Customer Engagement

In due course of time, eCommerce as a mode of shopping will become as mundane globally as walking to the local grocery store. Of course, the mode has become mundane already in developed countries, but there are still a billion or more left who haven’t clicked ‘Add…

Report: Stores Lag Behind eCommerce Sites in Consumer Personalization

iVend Retail Research Examines How Retailers Can Deliver A Seamless, Omnichannel Experience NEW YORK–(BUSINESS WIRE)–A comprehensive retail market report titled “Great Omnichannel Expectations,” reveals that the physical store is falling short of meeting consumer expectations for personalization. Commissioned by iVend Retail™, a leading provider of…

Read all about it: Omnichannel Insights

Who doesn’t love a good survey? Smack in the middle of the holiday shopping season, we’re jazzed up to announce the release of our North American omnichannel report, titled, “Great Omnichannel Expectations.” Earlier this year, we published a report titled, “The Omni-Illusion,” which studied consumer…

Omnichannel retailing – the future is here

As we head towards the busiest time of the year, the evidence that the omnichannel retail world has arrived is everywhere. How can you tell? Simple really. As retailers gear up for the Christmas rush, so too are the special offers. What is interesting is…