Looking Ahead in Retail Tech for 2016

From omnichannel becoming more pervasive to mobile having a greater impact on both eCommerce and in-store sales, 2015 proved to be a year of increased innovation for the retail industry. Looking ahead to 2016, Retail TouchPoints asked us (and a few of our industry peers)…

NRF 2016 Excites

I have just returned from experiencing a wonderful NRF exhibition in New York. NRF is considered to be the world’s biggest retail specific exhibition. CitiXsys was fortunate enough to be exhibiting at this prestigious event with our iVend omnichannel retail solution being the key focus. It…

Is Europe ahead in the omnichannel evolution?

As an industry, retail is constantly bench marking performances. How do we compare against other stores or channels? Against competitors? Against international regions? This is no bad thing – striving to be better than the rest will only improve the overall customer experience – but…

NRF 2016 Wrap Up

Another National Retail Federation “Big Show” is in the books – and what a week it was! The iVend Retail booth was full of activity – from meetings with prospects, customers, partners and media, to demoing the iVend POS solution on newly released hardware from…

Use retail intelligence to polish customer experience

There are two facts which all aspiring retailers accept as gospel. One, that loyalty programmes are vital for attracting customers back to the store. In the age of customers with short attention span, loyalty plans are necessary to impress upon shoppers. Secondly, there is plenty…