3 omnichannel considerations for small businesses

While many retail experts cite e-commerce as the future of retail, bricks-and-mortar stores still have an important and constant role in what is to come for retail businesses – which should not be overlooked. Yet, as online shopping grows in popularity the pressure mounts for…

Four omnichannel marketing trends for 2016

Ecommerce is developing at a rapid pace; showing little sign of slowing down it is set to progress further into 2016 as consumers continue to demand and expect more of brands and retailers. 2015 proved to be a remarkable year for innovation, with marketers recognizing…

Omnichannel and single view of inventory – Better together

CitiXsys has released its latest report on habits, expectations and frustrations of shoppers in Australia and New Zealand. The first suggestion is the need to have a single view of inventory. purchase online and pick up in-store, or Click-and-Collect as it’s known, is a growing…

The Best Advice We’ve Ever Heard About Loyalty Programs

Why should retailers care about loyalty programs? Just like personalization, loyalty programs have also been reshaped by online shopping experiences, and a successful loyalty program can help deliver repeat shoppers, which is increasingly easier than gaining attention from new buyers to visit, browse, compare, decide…

A look into trends from the BIG SHOW 2016

Another National Retail Federation “Big Show” is in the books – and what a week it was! The National Retail Association (NRA) and the National Online Retailers Association (NORA) took a 30 member delegation of Australian retailers to NRF 2016 Retail’s BIG SHOW. CitiXsys’ iVend Retail booth…

Looking Ahead in Retail Tech for 2016

From omnichannel becoming more pervasive to mobile having a greater impact on both eCommerce and in-store sales, 2015 proved to be a year of increased innovation for the retail industry. Looking ahead to 2016, Retail TouchPoints asked us (and a few of our industry peers)…