What does customer loyalty look like in 2016

Retail loyalty is no longer about giving shoppers a better price than a rival brand. It’s not even about rewarding customers for the things they buy. It’s about complex retailers showing they understand complex consumers in order to nurture long-term relationships. If the evolution of…

Building flexibility with iVend Mobile

There’s a lot of buzz around about the use of mobile devices in retail systems and for very good reason. Cutting to the chase, mobile solutions give your business greater flexibility. Flexibility to react to demands in-store and to service your customers. The iVend Mobile solution mobilises…

RBTE: 6 sessions you can’t afford to miss

Anyone who’s anyone in European retail will be at London’s Retail Business Technology Expo (RBTE) this Wednesday and Thursday (9th/10th March), and the speaker line-up for the 2016 show looks outstanding. Here are my tips for the sessions retailers should try to attend, in order…