10 Traits of a Gold Medal Omnichannel Retail Strategy

Olympic season is here and it’s all about performance. When it comes to performance, the omnichannel retail model allows you to provide great customer experiences, when and how shoppers choose to engage with you. Omnichannel retail also does something else: It makes money. I recently…

The inconvenient digital disconnect

There is no denying that online shopping has really transformed retail and many household shopping habits. The biggest advantage of online shopping is clearly convenience. Convenience has been a strong driver of retail ever since the concept of trading was established but it is a…

Click and Collect – Unleashing the power in your store

Online shopping has been a great addition to the retail landscape but the sometimes-exorbitant delivery costs can be a real turnoff. Enter Click and Collect. Nothing represents the online and instore channels working together better than a Click and Collect offering. As the name suggests, a shopper can…

How to target: Millennials

By 2020, Millennials are forecast to account for £8.9 billion global spending power – but are retailers doing enough to develop their strategies for this difficult-to-impress consumer group? The generation born between 1980 and 2000, Millennials are digitally aware, technology-led, spoilt for choice, and short…

Elevate Customer Loyalty to New Heights with BOPIS

Are you looking for a secret ingredient that will spark an upswing in customer loyalty? If you haven’t implemented a BOPIS retail strategy, you’re leaving a major loyalty opportunity wide open. Retailers are offering ‘buy online, pickup in store’ (BOPIS) options to strengthen customer relationships…