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The Best Advice We’ve Ever Heard About Loyalty Programs

Why should retailers care about loyalty programs? Just like personalization, loyalty programs have also been reshaped by online shopping experiences, and a successful loyalty program can help deliver repeat shoppers, which is increasingly easier than gaining attention from new buyers to visit, browse, compare, decide…




Looking Ahead in Retail Tech for 2016

From omnichannel becoming more pervasive to mobile having a greater impact on both eCommerce and in-store sales, 2015 proved to be a year of increased innovation for the retail industry. Looking ahead to 2016, Retail TouchPoints asked us (and a few of our industry peers)…




Is Europe ahead in the omnichannel evolution?

As an industry, retail is constantly bench marking performances. How do we compare against other stores or channels? Against competitors? Against international regions? This is no bad thing – striving to be better than the rest will only improve the overall customer experience – but…




NRF 2016 Wrap Up

Another National Retail Federation “Big Show” is in the books – and what a week it was! The iVend Retail booth was full of activity – from meetings with prospects, customers, partners and media, to demoing the iVend POS solution on newly released hardware from…