How your omnichannel strategy can build sustainable customer loyalty
Are your customers rewarded both online and instore? I in 5 customers think retailer loyalty schemes are falling short by not linking channels. Download our infographic for exclusive insights from 1,000 consumers in 5 European markets – revealing why integrating digital and physical incentivisation through mobile can address these frustrations.
The omni progress: Are stores getting better at delivering connected retail experiences?
Accepting the fact that most retailers are on the omnichannel journey, developing their cross channel capabilities to deliver seamless and personalized omnichannel customer experiences. There’s widespread, board level buy-in for a holistic, technology-driven strategy to make sure very channel is working harmoniously.
But are retailers moving fast enough in the face of changing consumer behaviour and increased competition?
Twelve months on, have retailers improved the integration of bricks-and-mortar in their omnichannel strategies?
A year on, we polled over 1000 European customers to find out…
The Omni-Illusion: why do customer connections disappear when shoppers reach the store?
A shopper enters the store…and the retailer knows nothing about them. At least that’s what your customers think. Download our exclusive report – featuring a survey of 1,000 consumers in 5 European markets – to find out why bricks-and-mortar is omnichannel’s weakest link.
Moving to a single stock pool for all channels
Delivering on your customer promise begins with more effective inventory management. Download our ebook to discover how moving a single stock pool could reduce overstocks and cut total inventory carrying costs.
True omnichannel means bricks and clicks
Modern customers expect convenience on the go when it comes to shopping. Retailers are increasingly focusing on eCommerce to ensure they live up to the customers expectations and engage with them whenever and however they want. Shoppers expect an eCommerce touchpoint when they are researching products, ready to place orders or just virtually window shopping.
Read our eBook to learn how to create great customer experiences by integrating your eCommerce platform with other store systems such as:
- Inventory management
What makes the modern shopper buy from certain stores?
Watch our retailer webinar in association with the British Retail Consortium (BRC) & Retail Connections for exclusive consumer insights. Drive higher store sales by moving to a single view of the customer and a single view of stock.
Seamlessly connected retail channels to deliver exceptional shopping experiences with a degree of high-tech capabilities are all extremely important ingredients of modern Retail. Watch the video to see how complexity of eCommerce, mobile connectivity, and social media among other things, are changing the way consumers are finding and purchasing products and how iVend Retail makes it easy for retailer to join the dots together
Why are customer connections disappearing when shoppers reach the store?
Omnichannel or omni-illusion? Download our infographic for exclusive insights from 1,000 consumers in 5 European markets – plus top tips for aligning digital and the store within your omnichannel strategy.