ARE YOU OFFERING PERSONALIZED, CONSISTENT SHOPPING EXPERIENCES THAT INCREASE SALES AND DEEPEN CUSTOMER LOYALTY?
Our shopper survey report reveals important areas of opportunity to bolster the physical store experience.
iVend Retail surveyed 1,000 U.S. and Canadian consumers on what they expect from omnichannel shopping experiences — everything from how frequently they visit stores to how happy they are with online delivery options.
The results are in, and we summarized them for retailers in our, Great Omnichannel Expectations 2015-2016 Shopper Survey Report.
The report’s findings include:
- Why omnichannel has become synonymous with online retailing
- Consumer expectations of the shopping experience
- What can retailers do to improve the in-store experience
- Personalising the store experience (effectively!)
- The Mobile Opportunity