Company: MiniJumbuk
Country: Australia
Industry: Retail – Home Wares
A proudly 100% owned Australian icon, MiniJumbuk has been manufacturing and selling exceptional quilts, underlays and pillows for over 30 years. Based in Naracoorte, South Australia, MiniJumbuk developed the first woollen blanket in Australia, and today continues the tradition with its emphasis on quality, innovation and craftsmanship, being committed to providing the best possible night’s sleep. MiniJumbuk quilts, underlays and pillows are available from all leading department stores and Manchester specialty shops.
Challenge
- Improve inventory and customer management
- Fully integrate enterprise accounting application with retail operations
- Create gift certificates from retail system
- Improve employee productivity and overall store performance
Solution: iVend Retail
Benefits
- Increased visibility across all sales and purchasing transactions
- Intuitive solution scalable for future growth
- Improved customer management & retention through gift cards and layaways
- Comprehensive view of the company’s revenue, costs and inventory valuation in real-time
“We needed a better system to support our company, so we went with SAP®. Our retail shop also needed an easier, user friendly system which integrated with SAP so we selected iVend Retail. We are now better able to track transactions through the system and can also create gift certificates on the fly.”
Angela Hahn,
Finance Administrator MiniJumbuk
Company: Greiche & Scaff
Country: Canada
Industry: Optical Retail
Greiche & Scaff has over 75 locations throughout Quebec with more than 300 sales associates and 80 optometrists.
The company also has its own laboratory for surfacing and edging ophthalmic lenses.
Ranging from designer sunglasses and frames to prescription glasses and contact lenses, Greiche & Scaff provides to its customers the one single destination for all their optical needs.
With extensive expertise and capabilities in the optometry field, Greiche & Scaff (G&S) not only has across the counter retail & prescription sales, but also offers corporate plans to companies for their employees.
Challenges
- Integration of completely disjointed systems
- Integration of eye wear and eye care processes with Optometrist scheduling
- Personalized service to over half a million customers.
Solution: iVend Retail – Optical Management System
Benefits
- Completely integrated application landscape with improved accuracy and transparency through iVend Retail – Optical Management System
- Full integration of retail processes with patient appointments and Optometrist scheduling
- Personalized after sales service from integrated solutions
- 360 degree view of different divisions, revenue, costs and inventory valuation in real-time
“The implementation of iVend Retail – Optical Retail Management System at Greiche & Scaff utilizing the consulting resources of CitiXsys was a positive experience for the company and the project team. We found their attention to detail and commitment to the project by viewing issues from our perspective also, extremely satisfying. Communications between all parties was prompt and professional.
We value the relationship and will continue to grow our business using software and services from CitiXsys!”
Gayle Estabrooks,
Présidente et chef de la direction, greiche & scaff
Company: Workwear Industries
Country: Australia
Industry: Retail – Industrial Strength Workwear Gear
Challenge
- Fully integrated enterprise accounting application with retail operations
- Improve inventory and customer management
- Improve employee productivity and overall store performance
Solution: iVend Retail
Benefits
- Increased visibility across all sales and purchasing transactions
- Intuitive solution scalable for future growth
- Improved customer management & retention through gift cards and layaways
- Comprehensive view of the company’s revenue, costs and inventory valuation in real-time
“We love the way iVend Retail integrates with SAP Business One, from the way it handles the transactions, ease of access of the transaction information, ease of use through touch screens and extreme ease to learn & train others.
iVend Retail with SAP Business One has greatly improved our information tracking through every part of the software.
It is now very easy to process information and the overall reporting is far more accurate and crisp”
Leeann Stewart,
GM Finance & Administrator Workwear Industries
Company: Reeves Floral Products Inc.
Country: United States of America
Industry: Specialty Retail – Floral & Decorative Accessories
Challenge
- Flexible, responsive and integrated solution to provide real time access to information
- Improve inventory management and in-store customer experience
- Maintain the niche, be competitive by improved retail management
Solution: iVend Retail
Benefits
- Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
- Improved purchasing and forecasting
- Improved pricing flexibility for discounts and promotions
“I would like to take a moment to compliment you on the team you have working for you. I have worked on several implementations in the past and have never worked with a group who were as eager and talented as your associates.
Even with the time difference between India and the United States, there never seems to be an issue completing any development that arises.
Thank you again for all your help.”
Chuck Woodring, Warehouse Manager, Reeves Floral Products, Inc.
Company: R3 Global
Country: United States of America
Industry: Relational Marketing through brick-&-mortar and mobile stores
Challenge
- Ability to quickly and easily setup mobile stores and kiosks
- Transaction processing speed with minimal clicks to a sale
- Seamless and deep integration with SAP Business One
- Ability to capture Debit Card sale – in offline mode
Solution: iVend Retail
Benefits
- Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
- Comprehensive view of the retail operations – revenue, costs and inventory valuation in real-time
- Ease of use in executing the unique business processes
“iVend has given us performance on the front line. The user interface is intuitive and easy to learn. The speed of (credit card) transactions is great.
Beyond the product strengths, we really like the configurability, especially with the user defined fields for our membership program.
Single thing we value most is the speed of processing”
Mark Morgan, R3 Global
Company: Hillzeez
Country: Australia
Industry: Retail – Sporting Goods
Hillzeez Down South Surf Shops are a multi-store one stop shop for all of your surfing and skating needs. For over 20 years, this Perth based business has been supplying novices and hard core fanatics the latest and greatest equipment from surfboards, wetsuits and bodyboards, to skateboards and all of the associated accessories.
Challenge
- Comprehensive integration between Retail, Inventory and Accounting functions
- Enhance inventory management to reduce stock- out and overstock situations
- Improve customer management and retention
Solution: iVend Retail
Benefits
- Seamlessly integrated environment with iVend Retail and SAP Business One.
- Centralized pricing control across retail stores with flexibility for discounts and promotions
- Improved customer management with Gift Certificate functionality
“I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.”
Glenn Callegari, Managing Director
